Billing Operations Specialist

BMO•Brookfield, WI

1d•Onsite

About The Position

Supports ongoing maintenance of customer accounts, payment billing systems, and client billing. Ensures payments received through a variety of channels are recognized and posted against the correct account and invoice. Collaborates with Relationship Managers to structure, finalize and implement billing agreements for high-value clients, ensuring alignment with business objectives and compliance with regulations. Maintains comprehensive billing documentation, ensuring accuracy for internal controls, audits, and compliance assessments. Handles collection efforts for unpaid invoice accounts, using data-driven insights to mitigate risk, negotiate payment terms, and escalate cases when necessary to maintain cash flow and prevent financial loss. Supervises the full payment processing cycle, ensuring reconciliation of billing files across all products (ACH, OLBB, etc.), and manages discrepancies by working with product management and sales to resolve issues efficiently. Manages the fee billing workflow, including pricing terms and invoicing schedules, ensuring that inquiries, requests, and disputes are tracked, prioritized, and resolved within defined service level agreements (SLAs). Drives the implementation of customized billing arrangements, including bundled services, volume-based pricing, and negotiated fees tailored to client needs and correctly integrated into the billing systems. Leads the design, implementation, and management of core billing processes, ensuring alignment with industry best practices, and driving continuous improvement across teams. Generates insights from billing data trends and leads the analysis to uncover issues, propose system and process improvements, and implement solutions that enhance billing accuracy and efficiency. Supports execution of strategic initiatives in collaboration with internal and external stakeholders. Participates in the management of vendor relationships. Structures, negotiates and finalizes billing agreements, ensuring compliance and accuracy across client accounts. Monitors overdue accounts, negotiates payment terms, initiates collection activities, and escalates high-risk cases to mitigate financial risk. Manages the payment processing lifecycle and billing workflows, ensuring accurate allocation of payments, resolving discrepancies and inquiries. Ensures alignment with client agreements and operational guidelines. Designs and implements customized billing arrangements to meet client and operational needs. Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do. Ensures alignment between values and behaviour that fosters diversity and inclusion. Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through. Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders. Attracts, retains, and enables the career development of top talent. Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance. Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus. Exercises judgment to identify, diagnose, and solve problems within given rules. Works independently on a range of complex tasks, which may include unique situations. Broader work or accountabilities may be assigned as needed. Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Requirements

4 – 6 years of relevant experience in Accounts Receivable, Billing, Collections, or Financial Operations in a corporate or banking environment is preferred.
Bachelor’s degree required, Business Administration, Finance and Accounting preferred.
Any other related discipline or commensurate work experience considered.
Technical proficiency gained through education and/or business experience.
Intermediate level of proficiency: Customer Relationship Building
Intermediate level of proficiency: People Management
Advanced level of proficiency: Accounts Receivable (AR)
Advanced level of proficiency: Business Transaction Management
Advanced level of proficiency: Financial Resource Management
Advanced level of proficiency: Financial Analysis
Advanced level of proficiency: Business Strategies
Advanced level of proficiency: Conflict Resolution
Advanced level of proficiency: Negotiation

Responsibilities

Supports ongoing maintenance of customer accounts, payment billing systems, and client billing.
Ensures payments received through a variety of channels are recognized and posted against the correct account and invoice.
Collaborates with Relationship Managers to structure, finalize and implement billing agreements for high-value clients, ensuring alignment with business objectives and compliance with regulations.
Maintains comprehensive billing documentation, ensuring accuracy for internal controls, audits, and compliance assessments.
Handles collection efforts for unpaid invoice accounts, using data-driven insights to mitigate risk, negotiate payment terms, and escalate cases when necessary to maintain cash flow and prevent financial loss.
Supervises the full payment processing cycle, ensuring reconciliation of billing files across all products (ACH, OLBB, etc.), and manages discrepancies by working with product management and sales to resolve issues efficiently.
Manages the fee billing workflow, including pricing terms and invoicing schedules, ensuring that inquiries, requests, and disputes are tracked, prioritized, and resolved within defined service level agreements (SLAs).
Drives the implementation of customized billing arrangements, including bundled services, volume-based pricing, and negotiated fees tailored to client needs and correctly integrated into the billing systems.
Leads the design, implementation, and management of core billing processes, ensuring alignment with industry best practices, and driving continuous improvement across teams.
Generates insights from billing data trends and leads the analysis to uncover issues, propose system and process improvements, and implement solutions that enhance billing accuracy and efficiency.
Supports execution of strategic initiatives in collaboration with internal and external stakeholders.
Participates in the management of vendor relationships.
Structures, negotiates and finalizes billing agreements, ensuring compliance and accuracy across client accounts.
Monitors overdue accounts, negotiates payment terms, initiates collection activities, and escalates high-risk cases to mitigate financial risk.
Manages the payment processing lifecycle and billing workflows, ensuring accurate allocation of payments, resolving discrepancies and inquiries.
Ensures alignment with client agreements and operational guidelines.
Designs and implements customized billing arrangements to meet client and operational needs.
Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
Ensures alignment between values and behaviour that fosters diversity and inclusion.
Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
Attracts, retains, and enables the career development of top talent.
Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works independently on a range of complex tasks, which may include unique situations.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.