Billing Operations Manager

Dolby Laboratories, Inc.•Atlanta, GA

2d•$109,700 - $150,600•Hybrid

About The Position

Join the leader in entertainment innovation and help us design the future. At Dolby, science meets art, and high tech means more than computer code. As a member of the Dolby team, you’ll see and hear the results of your work everywhere, from movie theaters to smartphones. We continue to revolutionize how people create, deliver, and enjoy entertainment worldwide. To do that, we need the absolute best talent. We’re big enough to give you all the resources you need, and small enough so you can make a real difference and earn recognition for your work. We offer a collegial culture, challenging projects, and excellent compensation and benefits, not to mention a Flex Work approach that is truly flexible to support where, when, and how you do your best work. The Dolby Cloud Solutions organization builds technologies and innovations that easily integrate into service providers’ infrastructure to make content experiences more effective, meaningful, and engaging for consumers. As the Billing Operations Manager for Dolby Cloud Services, you will lead the strategy, execution, and continuous improvement of billing operations for Dolby's cloud-based SaaS offerings. You will oversee end-to-end billing processes, optimize platforms such as Zuora, and drive initiatives that improve operational efficiency, revenue accuracy, system interoperability, and the customer experience. This is a hands-on leadership role requiring a balance of strategic thinking and operational execution. The ideal candidate is equally comfortable leading cross-functional teams, leveraging modern data and agentic AI solutions, solving complex billing challenges, and rolling up their sleeves to deliver results.

Requirements

3+ years of experience in managing the day-to-day operations of Zuora billing system, revenue operations, and order-to-cash functions, including at least 1 year in a leadership role within a SaaS, subscription-based, or cloud services environment.
Deep expertise in subscription and recurring revenue business models, including usage-based, consumption-based, tiered, and hybrid pricing structures.
Experience with enterprise billing and revenue platforms such as Zuora, including system configuration, process design, automation, troubleshooting, and operational optimization.
Strong understanding of SaaS and cloud services business models, revenue recognition principles, customer lifecycle management, and the operational complexities associated with global subscription businesses.
Demonstrated ability to analyze complex billing, usage, revenue, and operational data to identify root causes, resolve issues, improve business performance, and support strategic decision-making.
Experience identifying, implementing, or leveraging AI-enabled solutions, intelligent automation, workflow technologies, or agentic systems to improve operational efficiency, decision-making, scalability, and customer outcomes.
Strong interest in applying emerging technologies to modernize business operations.
Experience working with enterprise business systems such as Zuora, Salesforce, Tableau and Slack.
Ability to partner effectively with technical teams to support integrations, system enhancements, automation initiatives, and data-driven operations.
Proven ability to lead and influence cross-functional initiatives involving Finance, Sales, Legal, Product, Engineering, IT, and Customer Success teams.
Strong communication and stakeholder management skills with the ability to align diverse groups around shared business objectives.
Ability to develop and execute operational strategies that align with business objectives while balancing short-term execution with long-term scalability and growth.
Demonstrated ability to lead as a player-coach by actively engaging in operational problem-solving, process optimization, system enhancements, and issue resolution while developing and mentoring teams. Strong sense of ownership with a bias for action and results. Comfortable operating both strategically and tactically, taking accountability for outcomes and driving initiatives through completion.
Commitment to delivering a seamless customer experience through accurate billing, proactive issue resolution, operational reliability, and continuous process improvement.
Exceptional analytical skills with the ability to translate complex operational, financial, and usage data into actionable insights, business recommendations, and measurable improvements.
Proven ability to identify root causes, navigate ambiguity, and implement practical solutions that improve operational performance, scalability, and customer experience.
Ability to understand, optimize, and improve interconnected business systems, processes, and data flows across Zuora, SalesForce, and analytical systems.
Strong aptitude for identifying and leveraging AI, intelligent automation, and emerging technologies to improve operational efficiency, scalability, decision-making, and customer outcomes.
Ability to build strong partnerships across Finance, Sales, Product, Engineering, Legal, IT, and Customer Success to drive alignment, remove obstacles, and achieve business objectives.
Strong project and program management skills with the ability to lead cross-functional initiatives from concept through implementation, managing competing priorities and organizational change effectively.

Responsibilities

Develop a Billing Strategy for Cloud Services: Define and execute a scalable billing operations strategy aligned with Dolby Cloud Services' growth objectives. Balance long-term strategic planning with direct operational involvement to ensure billing processes, systems, and controls effectively support new subscription models, pricing structures, customer requirements, and global expansion.
Optimize Billing Systems, Automation, and Processes: Lead and actively participate in the enhancement of Zuora and integrated business systems. Design, test, and implement process improvements, automation solutions, AI-driven workflows, and system integrations that improve operational efficiency, billing accuracy, scalability, and visibility across the order-to-cash lifecycle.
Revenue Operations Leadership: Partner with Finance, Legal, Sales, Product, and Engineering teams to develop scalable revenue operations policies and processes. Personally support complex billing scenarios, contract interpretation, pricing model implementation, and operational execution to ensure accurate revenue recognition and efficient order-to-cash operations.
Drive Strategic Initiatives and Business Transformation: Lead strategic initiatives from concept through implementation, including requirements gathering, process design, testing, deployment, change management, and operational support. Drive innovation through automation, AI-enabled solutions, system interoperability, and scalable business processes that support the growth of Dolby Cloud Services.
Operational Execution and Issue Resolution: Serve as the primary escalation point for complex billing, operational, and customer-impacting issues, driving timely resolution, root-cause analysis, and continuous improvements that enhance customer satisfaction, retention, and operational effectiveness. Lead cross-functional problem solving, data reconciliation, system troubleshooting, and process remediation efforts to ensure timely resolution while implementing long-term corrective actions and process improvements.
AI, Automation, and Systems Innovation: Evaluate, implement, and optimize AI-powered tools, intelligent automation, and agentic solutions that improve efficiency, decision-making, system interoperability, and operational scalability. Partner with business and technical teams to modernize the billing ecosystem and enable data-driven operations.
Ensure Compliance and Risk Mitigation: Oversee SOX compliance and ensure billing and revenue processes adhere to internal controls, audit requirements, and regulatory standards. Partner with Legal and Finance to mitigate financial risk, support audit activities, and address complex customer and revenue-related issues.
Team Leadership and Development: Build a high-performing billing operations team while serving as a hands-on leader and player-coach. Lead by example through direct involvement in critical initiatives, operational escalations, system enhancements, AI transformation efforts, and process improvement activities.