Billing Operations Lead

Spotify•New York, NY

2d•Remote

About The Position

We are looking for a Billing Operations Lead to oversee billing operations across our self-serve and direct buying channels. In this role, you will manage vendor billing support teams handling advertiser queries, partner closely with Finance and Accounting to build scalable billing systems and processes, and collaborate with Fraud teams to identify and address suspicious activity. You’ll be a key point of contact for billing escalations and play an important role in ensuring billing accuracy, compliance, and a positive advertiser experience.

Requirements

5+ years of experience in billing operations, revenue operations, financial operations, or a related field
Experience working with global vendor support teams across multiple time zones
Understanding of billing and invoicing processes, including invoice generation, adjustments, and dispute resolution
Experience working with Finance and Accounting teams to build or improve operational processes
Comfortable navigating fraud detection or compliance-related workflows and partnering with relevant teams
Proactive approach to identifying issues and improving processes before they scale
Strong attention to detail and care about accuracy, documentation, and compliance
Clear communication and effective collaboration across a range of stakeholders

Responsibilities

Lead the day-to-day operations of global vendor billing support teams across self-serve and direct buying channels
Act as the main point of contact for billing escalations, resolving complex issues such as invoice disputes, credit adjustments, and billing setup questions
Oversee the end-to-end invoicing process, from advertiser setup through to dispute resolution and invoice reissuance
Partner with Finance and Accounting to design and improve billing systems, workflows, and processes that support scale and accuracy
Ensure billing operations align with country-specific invoicing requirements and compliance standards
Work closely with Fraud teams to identify suspicious advertiser activity and support investigations that protect the platform
Maintain clear, up-to-date documentation, process guides, and training materials for billing support teams
Identify skill gaps within vendor teams and support onboarding and continuous learning programs
Review support cases to spot trends, improve quality, and reduce recurring billing issues
Identify operational inefficiencies and recommend improvements that enhance accuracy, reduce disputes, and improve advertiser experience
Collaborate cross-functionally with Product, Sales Systems, Finance, Legal, and other partners on billing-related changes and new product launches