Billing Coordinator

The Newly•Kelowna, BC

7d•Onsite

About The Position

The Newly Institute was founded to provide long-lasting change within the mental health industry, our community, and with our clients. We are leading a paradigm shift in the Canadian healthcare system by building a network of purpose-built mental health clinics across Canada. By fusing a bio-psycho-social-spiritual treatment model with medically managed therapies, our intensive outpatient programs provide rapid access, rapid resolution, and rapid return to work and healthy lifestyle programs for anxiety, depression, addiction, post-traumatic stress disorder (PTSD), trauma, and chronic pain. We have an exciting opportunity for a Billing Coordinator to join our dynamic Corporate team. At The Newly Institute, you'll join a collaborative team that is passionate about transforming mental health care. We believe exceptional client care starts with supporting our people, which is why we invest in professional growth, meaningful work, and a workplace where everyone feels valued. The Billing Coordinator supports the accurate and timely processing of billing activities across The Newly Institute. Working under the direction of the National Clinic Administration Lead, this role coordinates invoice preparation and submission, maintains billing records, supports payment reconciliation, and assists with accounts receivable follow-up activities. This role works collaboratively with clinic teams, Finance, Operations, and external funding partners to ensure billing information is complete, accurate, and processed in accordance with organizational procedures and funder requirements. The Billing Coordinator role contributes to consistent billing practices and supports the ongoing improvement of administrative processes as The Newly Institute continues to grow, and demonstrates our core values of communication, community, excellence, health, and innovation.

Requirements

A minimum of one (1) to three (3) years of experience in billings, accounts receivable, healthcare administration, or a related administrative role is required.
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) is required.
Proficiency in Electronic Medical Records (EMR) systems is required.

Nice To Haves

A diploma or certificate in Business Administration, Finance, Accounting, Health Administration, or a related field is preferred.
Experience with payment reconciliation and third-party funder invoicing is an asset.
Experience working with electronic medical records or healthcare administration systems is preferred.
Equivalencies of education may be considered.

Responsibilities

Coordinate day-to-day billing activities across clinic locations.
Prepare and submit invoices in accordance with organizational procedures, funding requirements, and established billing processes.
Review billing information for completeness and accuracy prior to submission.
Ensure services delivered are accurately reflected in billing submissions and processed within required timelines.
Maintain accurate billing records, documentation, and supporting information.
Monitor submitted invoices for errors, rejections, or missing information.
Complete follow-up activities related to outstanding invoices and billing questions.
Support the resolution of routine billing discrepancies by gathering information and coordinating with appropriate teams.
Assist with payment reconciliation activities by matching funder payments to submitted invoices.
Update billing and payment statuses within the EMR to reflect current invoice and payment stages.
Work collaboratively with clinic administration teams to address billing questions and obtain required information.
Communicate with Finance, Operations, and funding partners regarding routine billing inquiries.
Escalate complex billing issues or exceptions to the National Clinic Administration Lead for review and resolution.
Maintain professional and timely communication with internal and external stakeholders.
Assist with accounts payable and accounts receivable administrative activities as assigned.
Assist with month-end administrative tasks, including gathering documentation and updating tracking reports.
Support Finance with data entry, reporting, and other administrative tasks as required.
Resolve inquiries from vendors and other external parties in a timely and professional manner.
Support clinic managers and other leaders with credit card expense reports.
Identify opportunities to improve administrative workflows and reduce billing delays.
Participate in administrative process improvement initiatives.
Support the implementation of new billing requirements as the organization adds new contracts, funders, and locations.
Other responsibilities related to the role and scope of work may be assigned.