Billing Coordinator

Plum Dental Group • Plum Dental - Rhode Island, RI

9h • Onsite

About The Position

The Billing Coordinator is responsible for supporting the billing process for patient care while ensuring accurate and timely billing information is maintained. This role works closely with dental practices, Front Desk teams, patients, and insurance companies to address billing questions, maintain patient accounts, and support efficient revenue cycle operations. The ideal candidate is detail-oriented, organized, and comfortable working with numbers and computer systems. The Billing Coordinator will communicate professionally with patients and insurance companies, manage billing information within CareStack, and help ensure billing processes are completed accurately and efficiently.

Requirements

• Strong attention to detail and accuracy when working with numbers and financial information.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Exceptional customer service and communication skills.
• Strong computer skills and ability to learn and navigate new software systems.
• Strong organizational and problem-solving skills.
• Ability to follow established procedures and protocols.
• Professional, positive, and team-oriented attitude.
• Ability to work independently while collaborating effectively with a team.

Nice To Haves

• Previous experience in dental billing, medical billing, healthcare administration, or a related field preferred.
• Experience with dental practice management software, such as CareStack, preferred.

Responsibilities

• Manage billing for patient care and maintain accurate patient billing information.
• Review and maintain patient billing files within CareStack.
• Assist with patient billing questions and provide professional, customer-focused support.
• Ensure billing information is entered accurately and consistently.
• Identify and resolve billing discrepancies or issues as needed.
• Communicate with insurance companies regarding patient accounts and billing matters.
• Assist with insurance-related billing questions and account resolution.
• Work collaboratively with Front Desk teams and other departments to address billing concerns.
• Follow established billing procedures and protocols to ensure accuracy and consistency.
• Run daily, weekly, and monthly billing reports.
• Review reports for accuracy and identify discrepancies or items requiring follow-up.
• Maintain organized billing records and documentation.
• Utilize CareStack and other computer systems to manage billing information and complete assigned tasks.
• Communicate professionally and effectively with patients, dental office teams, insurance companies, and other internal and external contacts.
• Operate advanced phone systems, including transferring calls, placing callers on hold, and forwarding calls as needed.
• Provide exceptional customer service while addressing billing-related questions and concerns.
• Maintain a professional and positive demeanor in all interactions.
• All other duties as assigned.

Benefits

• Competitive salary based on level of experience.
• Paid time off and company holidays.
• Medical, dental, and vision benefits.
• 401(k) retirement plan with company match.
• Training and professional development opportunities.
• Opportunity to grow within a collaborative and growing dental organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed