Billing Coordinator

Convergint•Hoffman Estates, IL

10d•Onsite

About The Position

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Billing Coordinator to join our amazing culture. In this role, you will answer, respond to, and meet the needs of all incoming customer service calls by handling these calls in a professional, efficient, effective and timely manner ensuring Convergint Technologies becomes the customers’ first choice for service. This role provides coordination of projects and service with technicians, sub-contractors and customers within designated Convergint Technology Center (CTC) location. As a Billing Coordinator, you are a part of a dynamic team that allows you to grow as Convergint grows. For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers. Who You Are You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Billing Coordinator. Who We Are With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

Requirements

Exceptional telephone and personal customer service skills and ability to work under pressure.
Excellent Microsoft Outlook, Excel, and Word skills.
Basic financial knowledge and skills—ability to understand basic financials such as accounts receivable/payable, purchase orders, work orders, etc.
Solid organizational skills and the ability to handle multiple projects tasks simultaneously.
Excellent attention to detail.
Strong verbal, written and interpersonal communication skills.
Strong flexibility to adapt to changing priorities and direction in a dynamic work environment.
Shows initiative – regularly engages in proactive behavior and looks for opportunities.
Strong ability to facilitate a collaborative working environment for customers and team members.
College degree, trade school or equivalent experience
Diploma and/or certificate in Business Administration or related office experience

Nice To Haves

Dispatch and customer service training
Previous call center, dispatch, or administrative experience
Experience in a construction industry environment

Responsibilities

Prepare and issue invoices for projects and service work (time & materials, fixed fee, recurring services)
Manage project documentation, including COIs, waivers, lien releases, and AIA billing requirements
Manage recurring billing, contracts, renewals, and billing adjustments
Ensure billing aligns with contract terms, pricing schedules, and milestones, and complies with company guidelines, tax rules, and customer playbook
Work closely with project managers to track project progress and billing milestones
Adjust billing based on contract changes, renewals, or usage
Serve as a point of contact for billing inquiries and communicate with clients regarding invoices, payment terms, and discrepancies
Resolve billing discrepancies, errors, or disputes by collaborating with clients and internal teams (sales, operations, services, and administration)
Collaborate with accounts receivable and collections teams to ensure customer payments
May provide support and backup for other areas of the business.
May handle calls after hours.
May participate in quality assurance calls/inquiries to customers as needed.
Completes projects and special assignments by determining priorities, managing time, and making adjustments to plans.
Performs other duties and responsibilities as requested or required.