Billing Coordinator

Dragonfly Internet•Opelika, AL

2d•Onsite

About The Position

We are looking for a detail-oriented and organized Billing Coordinator to join our team. The Billing Coordinator is responsible for managing customer billing processes, maintaining accurate financial records, processing invoices and payments, and assisting with account inquiries. Reporting to the Manager of Billing and Customer Service and based out of our corporate headquarters this role works closely with customer service, accounting, and technical support teams to ensure accurate and timely billing for internet services.

Requirements

High school diploma or equivalent required; associate degree preferred
1+ years previous billing, technical support, or administrative experience, a highly transactional environment preferred
Strong attention to detail and organizational skills
Proficiency with Microsoft Office
Ability to learn billing software and CRM systems quickly we are currently using Sonar
Excellent communication and customer service skills
Ability to manage multiple tasks and deadlines effectively

Nice To Haves

Experience with software such as Sonar and Datafile or equivalent
Experience in telecommunications or internet service industry
Knowledge of invoicing, collections, and payment processing
Basic accounting or bookkeeping knowledge
Bilingual skills are a plus

Responsibilities

Generate and process customer invoices accurately and on schedule
Review accounts for billing discrepancies and resolve issues promptly
Process payments, credits, refunds, and account adjustments
Communicate with customers regarding billing questions and payment arrangements
Monitor overdue accounts and assist with collections procedures
Reconcile billing reports and prepare account summaries as needed
Coordinate with internal departments to ensure correct service charges and account updates
Ensure compliance with company policies and billing procedures