Billing & Collections Specialist

Action Resources•Birmingham, AL

About The Position

The Billing & Collections Specialist is responsible for duties across the billing and collections department, including billing, collections, cash posting, carrier communications, and internal and external customer service. The role contributes to the success of the billing team and business unit by processing invoices, maintaining accurate billing records, resolving billing issues, and supporting timely collection of receivables.

Requirements

1–3 years of prior billing and/or customer service experience.
High degree of accuracy and attention to detail.
Proven ability with MS Excel, MS Word, and MS Outlook.
Excellent communication and customer service skills.
Ability to multitask and work in a fast-paced environment.
Teambuilding skills and ability to drive change.
Strong analytical and problem-solving skills.
Strong organizational and time-management skills.
High energy, enthusiasm, and a positive attitude toward the team.
Willingness to understand and support change related to processes, structure, and business modeling.

Nice To Haves

Transportation experience using McLeod Software.

Responsibilities

Communicate professionally and accurately with employees, carriers, and customers in person, by email, and by telephone.
Follow up with sales, operations, and other relevant parties about billing questions and rate discrepancies; assist with updating customer master files.
Manage the imaging queue and index images.
Monitor the Workflow Queue and unbilled orders report daily to process available invoices for assigned customer accounts.
Verify applicable order charges and rates.
Check that order information, including rates, purchase order numbers, and manifest numbers, is complete, accurate, and meets customer billing requirements.
Verify supporting documentation, receipts, and rate confirmations have been scanned to orders in imaging.
Submit the billing hold report to terminal locations and communicate with them to help process weekly unbilled orders.
Submit invoices through customer website portals as required.
Research and complete credit and rebills.
Identify causes of billing delays or errors and recommend process improvements.
Resolve EDI errors.
Work with the sales force to set up new customers in the accounting system.
Perform day-to-day accounts receivable transactions, including verifying, classifying, computing, posting, and recording data, including payment posting as assigned.
Generate accounts receivable aging reports and be accountable for reducing delinquency among assigned customer accounts.
Facilitate timely invoice payment by sending reminders and making collection calls; involve sales and senior management when needed to accelerate collections.
Perform other assigned tasks and duties necessary to support the Billing & Collections Department.