Billing/Collections Specialist III, Nursing Office of Practice
About The Position
The ETSU College of Nursing, Office of Practice, is seeking a full-time Billing/Collections Specialist III to support its nursing clinics. This lead position oversees other billing and collection specialists and prioritizes daily billing operations, including accurate claims processing, payment posting, and account management. The role monitors workflows, resolves escalated issues, and works to improve revenue-cycle efficiency and compliance. It also trains staff on billing best practices, manages accounts receivable, and serves as the primary contact for billing inquiries from clinical staff and patients. The position requires knowledge of medical billing and collections, coding, insurance, HIPAA privacy and security, and Medicare and Medicaid billing regulations. Candidates must have a high school diploma or equivalent, CPC or CRCR certification, and at least five years of relevant experience. A bachelor's degree in accounting and experience with Allscripts and/or EPIC billing systems are preferred. Employment is contingent on a satisfactory background check and available funding. An official transcript will be required upon hire. The position is classified as non-exempt. The stated entry-level hourly rate is $18.88, commensurate with education and experience.
Requirements
- High school diploma or equivalent.
- Certified Professional Coding (CPC) certification or Certified Revenue Cycle Representative (CRCR) certification.
- Five or more years of experience in medical billing and coding, insurance claims processing, electronic health records (EHR/EPM), and Certified Professional Coder work.
- Knowledge of the medical billing and collections revenue cycle, insurance and medical billing, coding for claims, HIPAA Privacy and Security, and Medicare and Medicaid billing regulations.
- Ability to communicate effectively orally and in writing, solve problems, work with a team, and align tasks and responsibilities with appropriate team members.
- Proficiency with Microsoft Office programs, specifically Excel.
Nice To Haves
- Bachelor’s degree in accounting.
- Allscripts and/or EPIC system billing experience.
Responsibilities
- Lead and oversee other billing and collection specialists.
- Prioritize daily billing operations.
- Ensure accurate claims processing, payment posting, and account management.
- Monitor workflows, resolve escalated issues, and improve revenue-cycle efficiency and compliance.
- Train staff on billing best practices.
- Manage accounts receivable.
- Serve as the main contact for billing inquiries from clinical staff and patients.
- Recognize data trends, recommend adjustments, and implement appropriate process changes.
- Align tasks and responsibilities with appropriate team members.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
