Billing & Collections Operations

Pump.co • San Francisco, CA

5d • Onsite

About The Position

Pump.co is addressing the significant challenge of cloud spend, which is a major expense for tech companies. Our AI-powered platform automates savings and leverages group buying for greater discounts, aiming to reduce cloud costs by approximately 60%. We are backed by Y Combinator and founded by experienced entrepreneurs. Our culture is transparent, collaborative, fast-paced, and focused on winning, with a flat organizational structure. We are seeking a Billing and Collections Operations Specialist to manage daily billing and collections processes and contribute to building scalable operational systems as the company grows.

Requirements

• Minimum 3 years of experience working in AR, billing, collections, or recoveries
• Strong knowledge of accurate collections processes, account follow-up, and payment resolution practices
• Strong professional verbal and written communication skills, including phone and email, with clients and internal team
• Proven self-starter with a strong attention to detail while managing a high-volume workload
• Discretion with handling sensitive financial information
• Effective negotiation and problem-solving skills
• BA/BS or equivalent experience

Nice To Haves

• Experience working in a startup or a high-growth, fast-paced environment
• Experience building operational systems to support finance teams

Responsibilities

• Ensure timely collections from an assigned portfolio of client accounts.
• Follow up on outstanding invoices and contact clients via outbound and inbound phone or email to resolve payment issues.
• Partner with internal team members and founding team to review account status and support collection efforts.
• Identify and reconcile account discrepancies, billing questions, and payment issues for customers.
• Maintain accurate and organized records of collection activity, account status, and client communications.
• Negotiate plans that are mutually beneficial for Pump and clients.
• Monitor accounts and identify accounts requiring follow-up or escalation when necessary.
• Prepare routine collections reports to share with internal team.
• Follow established collections procedures while also exploring new tools and system improvements.

Benefits

• Comprehensive healthcare and dental coverage for you
• 401(k) plan
• Generous PTO: 13 accrued days per year, plus company shutdown from December 24 to January 1
• Free lunch and dinner at the office
• Annual company-paid retreats
• Professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level