Billing & Collections Operations

Pump.co • San Francisco, CA

5d • $90,000 - $150,000

About The Position

Pump.co is seeking a Billing and Collections Operations Specialist to manage the daily billing and collections processes and contribute to building scalable operational systems as the company expands. This role involves ensuring timely collections from a portfolio of client accounts, following up on outstanding invoices, and resolving payment issues through phone or email communication. The specialist will collaborate with internal teams and the founding team to review account statuses and support collection efforts, while also identifying and reconciling account discrepancies and billing questions. Maintaining accurate records of collection activities, account statuses, and client communications is crucial. The role requires negotiating mutually beneficial plans with clients, monitoring accounts for follow-up or escalation, and preparing routine collections reports. The specialist will adhere to established collection procedures and actively seek opportunities for new tools and system improvements.

Requirements

• Minimum 3 years of experience working in AR, billing, collections, or recoveries
• Strong knowledge of accurate collections processes, account follow-up, and payment resolution practices
• Strong professional verbal and written communication skills, including phone and email, with clients and internal team
• Proven self-starter with a strong attention to detail while managing a high-volume workload
• Discretion with handling sensitive financial information
• Effective negotiation and problem-solving skills
• BA/BS or equivalent experience

Nice To Haves

• Experience working in a startup or a high-growth, fast-paced environment
• Experience building operational systems to support finance teams

Responsibilities

• Ensure timely collections from an assigned portfolio of client accounts.
• Follow up on outstanding invoices and contact clients via outbound and inbound phone or email to resolve payment issues.
• Partner with internal team members and founding team to review account status and support collection efforts.
• Identify and reconcile account discrepancies, billing questions, and payment issues for customers.
• Maintain accurate and organized records of collection activity, account status, and client communications.
• Negotiate plans that are mutually beneficial for Pump and clients.
• Monitor accounts and identify accounts requiring follow-up or escalation when necessary.
• Prepare routine collections reports to share with internal team.
• Follow established collections procedures while also exploring new tools and system improvements.

Benefits

• Comprehensive healthcare and dental coverage for you
• 401(k) plan
• Generous PTO: 13 accrued days per year, plus company shutdown from December 24 to January 1
• Free lunch and dinner at the office
• Annual company-paid retreats
• Professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree