Billing & Collections Supervisor

Sheppard Pratt Careers • Towson, MD

7d • Onsite

About The Position

The Billing & Collections Supervisor is responsible for overseeing the daily activities of billing and accounts receivable staff within the Revenue Cycle department. This role supports timely and accurate claim processing, follow-up, and collections for mental health services.

Requirements

• Associate’s or Bachelor’s degree in Business, Healthcare Administration, or a related field; in lieu of a degree, three to five (3–5) years of progressively responsible experience in healthcare billing, collections, or revenue cycle operations may be considered.
• At least one to two (1–2) years of experience in a lead, senior, or supervisory capacity with responsibility for guiding staff and supporting operational workflows.
• Working knowledge of medical billing practices and procedures, accounts receivable management, and third-party payer requirements, including the ability to apply billing policies and reimbursement guidelines in the resolution of patient account and payment-related issues.
• Organizational, analytical, and problem-solving skills, with the ability to identify issues, evaluate information, and implement appropriate solutions while maintaining accuracy and attention to detail in a fast-paced environment.

Nice To Haves

• Familiarity with behavioral health and/or mental health billing practices is preferred, including an understanding of payer-specific requirements, authorization processes, and reimbursement considerations applicable to behavioral health services.

Responsibilities

• Provides responsive and professional service to leadership, internal departments, patients, families, insurance companies.
• Assists in resolving routine patient and payer inquiries related to billing and account status.
• Supports escalations and ensures timely follow-up on customer concerns.
• Monitors day-to-day billing, follow-up, and collections activities across assigned staff.
• Ensures timely submission of claims, resolution of edits/denials, and account follow-up.
• Tracks work queues and productivity to ensure accounts receivable goals are met.
• Identifies aging accounts and ensures appropriate follow-up actions are taken.
• Supervises and supports billing and AR staff, typically 5–10 team members.
• Provides training, coaching, and feedback to improve performance and accuracy.
• Assists with scheduling, workload distribution, and daily staffing needs.
• Participates in performance reviews and corrective actions as needed.
• Assist staff in resolving complex or problem accounts.
• Reviews denied, rejected, or delayed claims and guides staff on appropriate resolution steps.
• Coordinates with payers and internal departments to resolve billing issues.
• Maintains working knowledge of payer billing requirements, especially behavioral health and mental health coverage.
• Ensures staff follow payer guidelines, hospital policies, and regulatory requirements.
• Communicate updates on payer changes or process updates to staff.
• Tracks and reviews daily and weekly productivity and AR metrics (e.g., aging, denials, cash collections).
• Ensures accurate account documentation and proper system updates by staff.
• Assists management with basic reporting and data gathering.
• Identifies workflow inefficiencies and suggests improvements to leadership.
• Supports department initiatives to improve billing accuracy, reduce denials, and accelerate collections.

Benefits

• A commitment to professional development, including a comprehensive tuition reimbursement program to support ongoing education and licensure and/or certification preparation
• Comprehensive medical, dental and vision benefits for benefit eligible positions
• 403b retirement match
• Generous paid-time-off for benefit eligible positions
• Complimentary Employee Assistance Program (EAP)
• Generous mileage reimbursement program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree