Billing & Collections Associate

FSS Technologies•Ypsilanti Charter Township, MI

1d•$20 - $25•Onsite

About The Position

The Billing & Collections Associate is an entry-level role supporting the Finance Team’s daily billing operations and collections activities. The position involves maintaining accurate customer records, assisting with customer outreach, and helping ensure timely processing of payments and account updates. It is intended for someone early in their career who is detail-oriented, eager to learn, and motivated to develop in billing and collections. The associate works closely with senior team members and receives training on FSS Technologies’ processes, systems, and customer service standards. The position is based in a professional office environment. Pay in Michigan is $20.00 to $25.00 per hour, with starting pay dependent on skills, experience, education, and certifications. Overtime is paid as required by law. Benefits include medical insurance (PPO and HSA plans), dental and vision insurance, a 401(k), life insurance, paid time off, and paid holidays, subject to plan terms and eligibility rules.

Requirements

0–1 year of experience in billing, collections, customer service, or office administration.
Basic knowledge of MS Office, including Excel, Word, and Outlook.
Strong attention to detail and organizational skills.
Clear written and verbal communication skills.
Ability to work in a team environment and follow instructions.
Positive attitude and willingness to learn.
High school diploma or equivalent required.

Nice To Haves

Internship or part-time experience in a financial or administrative environment.
Familiarity with databases or accounting systems.
Associate degree in Business Administration or a related field.
Prior experience in billing, collections, or customer account management.
Experience in a call center or another high-volume phone role.

Responsibilities

Monitor customer accounts to identify outstanding balances.
Make a high volume of outbound and inbound calls to follow up on past-due balances, answer customer questions, and send payment reminders by phone and email.
Process routine customer payments, refunds, and account adjustments.
Maintain current customer records, including contact information and payment status.
Help resolve basic billing discrepancies by gathering documentation or escalating issues to senior associates.
Generate standard reports on account status and collection efforts for management review.
Learn and apply FSS Technologies’ billing policies, procedures, and systems.