Billing Clerk

Pencor Services • Palmerton, PA

8d • Hybrid

About The Position

PenTeleData, a leader in Data Transport technologies, has an exciting career opportunity available for a detail-oriented Billing Clerk. This is a hybrid WFH position with a Monday-Friday, 8 AM-5 PM shift.

Requirements

• H.S. Diploma or G.E.D.
• Established residency in Pennsylvania
• Working knowledge of Microsoft Word and Excel
• Possess a positive attitude
• Excellent Communication Skills - Oral and written
• Good Organizational skills
• Good Follow-up Skills
• Good Typing skills
• Ability to interact well with customers on a daily basis
• Ability to work independently and as part of a team
• Ability to multitask in a fast paced environment
• Ability to adapt to change and the changing needs of the company

Nice To Haves

• Previous Experience in Billing and/or Customer Service recommended
• Understanding of Viruses and Network Security recommended
• Familiarity with Windows Operating Systems recommended
• Familiarity with PenTeleData policies preferred

Responsibilities

• Answering high volume telephone calls
• Troubleshooting customer issues
• Speaking with customers in reference to abuse issues / policy violations
• Corresponding with customers in reference to service issues
• Answering Billing questions
• Corresponding with customers regarding updated credit card information
• Processing monthly refund and delinquent reports
• Helping to open and sort mail
• Posting payments and processing mail files
• Making courtesy calls to customers
• Auditing accounts
• Answering emails from department email box
• Communicating with partners in reference to accounts
• Working with other PTD departments to resolve customer issues
• Other duties as assigned by manager or director

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED