Billing AR Specialist I

Orkin LLC • Atlanta, GA

15h

About The Position

Orkin is seeking a Billing AR Specialist I for its National Accounts department. The role provides billing expertise and customer service to internal and external customers. The specialist reviews customer contracts and invoicing requirements to ensure invoice formats, prices, and billing frequencies are accurate. The specialist also analyzes and maintains accounts receivable balances, performs account reconciliations, and keeps accounts current while minimizing bad-debt risk and optimizing cash flow.

The position manages assigned accounts in JDE, BOSS, and FOCUS; supports accurate billing, accounts receivable, and revenue recognition; processes account adjustments; reviews cash batches and payment applications; and works with customers to resolve receivables issues. The role also assists with billing, revenue, general ledger, service, contract, additional-service, and cancellation questions, and takes part in special projects as assigned.

Requirements

• High school diploma or equivalent experience.
• Basic experience with accounting, customer service, general ledger, and accounts receivable systems.
• Basic knowledge of JDE.
• Proficiency with Excel, Outlook, and Word.
• Ability to work independently on accounts receivable functions.
• Ability to collaborate with internal cross-functional business partners to resolve billing problems and streamline processes.
• Strong customer service skills for internal and external customers.
• Excellent written and verbal communication skills, including professional and concise communication.
• Organized and detail-oriented.
• Problem-solving ability.
• Proficiency with accounts receivable processes and procedures.
• Proficiency with cash application processes.
• Account reconciliation experience involving multiple transactions and comparison of customer payment history with general ledger transactions.
• Strong follow-up and follow-through skills.
• Ability to communicate negative messages positively.
• Ability to perform the job requirements with or without accommodations.
• Ability to pass a drug screen and background checks.

Nice To Haves

• One to three years of accounts receivable experience in a fast-paced environment, with a strong focus on results and customer service.
• Ability to function as a positive agent of change and help create a positive, engaging work environment.
• Proficiency with forecasting, planning, and explaining results versus objectives, including strategic and analytical thinking skills.

Responsibilities

• Set an example of professionalism among peers.
• Establish and maintain positive working relationships with Orkin customers and internal and external customers.
• Respond to adjustments, customer requests, phone messages, and emails within the specified turnaround time, not exceeding 48 hours.
• Record all actions on customer accounts in JDE.
• Reconcile detailed customer accounts receivable and initiate adjustments to maintain accurate balances and recognize general ledger revenue.
• Manage assigned accounts in JDE, BOSS, and FOCUS to ensure accurate billing, accounts receivable, and revenue.
• Analyze the accounts receivable portfolio to maximize cash realization and reduce delinquencies and write-offs.
• Ensure payments are applied properly and obtain appropriate customer documentation.
• Resolve accounts receivable issues with customers through calls, emails, and letters.
• Review invoice data before release where possible to ensure accurate invoicing.
• Inform management of potential issues that may cause customer dissatisfaction.
• Ensure customers are invoiced according to their specifications and contract terms.
• Process adjustments in a timely manner to maintain accounts.
• Review daily cash batches to confirm accurate application of funds.
• Follow collection processes and procedures, and recommend account suspension when appropriate to minimize revenue-loss risk.
• Assist internal and external customers with questions about billing, revenue, general ledger, services, contracts, additional services, and cancellations.
• Assist with special projects as assigned.

Benefits

• Comprehensive benefits package including medical, dental, vision, maternity, and life insurance.
• 401(k) plan with company match.
• Employee stock purchase plan.
• Employee discounts.
• Tuition reimbursement.
• Dependent scholarship awards.
• Paid Time Off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED