Billing and Collections Specialist

AHSG•Frisco, TX

22h•Hybrid

About The Position

The Billing and Collections Specialist plays a critical role in the Finance team by ensuring timely and accurate billing, maintaining client accounts, and supporting the organization’s overall financial health. This role manages the weekly billing cycle, reconciles payments, resolves discrepancies, and partners with colleagues across departments to drive accuracy and efficiency. The ideal candidate is detail-oriented, collaborative, and committed to confidentiality and integrity in all financial processes.

Requirements

High school diploma or equivalent required
2–4 years of experience in billing, accounts receivable, or collections
Experience with accounting/ERP systems and electronic billing portals.
Strong understanding of billing processes, invoicing, and collections practices.
Proficiency in Microsoft Excel (pivot tables, VLOOKUP preferred) and Microsoft Office Suite.
Ability to analyze account reconciliations and resolve discrepancies effectively.
Ability to work independently while contributing to a collaborative team environment.
Strong organizational skills, attention to detail, and problem-solving abilities.
High level of integrity and confidentiality in handling financial information.
Strong communication and interpersonal skills when interacting with clients and colleagues.

Nice To Haves

associate degree in Accounting, Finance, or Business preferred
industry-specific experience is a plus

Responsibilities

Accurately process weekly billing for all customer accounts, ensuring invoices are generated, submitted, and reconciled on time.
Manage billing through multiple customer platforms and electronic systems, adapting to client-specific requirements.
Apply, track, and reconcile customer payments, deposits, credits, and adjustments in a timely manner to maintain accurate account balances.
Conduct peer reviews of reconciliations and payment applications to ensure accuracy and minimize errors.
Review all billing documents for completeness, accuracy, and compliance with company policies, contracts, and regulatory standards.
Audit automated reconciliations and system-generated reports, identifying and correcting discrepancies to safeguard financial integrity.
Monitor customer adherence to billing terms and escalate concerns when necessary to protect company interests.
Safeguard sensitive financial and client information by adhering to strict confidentiality and data security practices.
Serve as a primary point of contact for client billing inquiries, providing clear, professional, and timely resolutions.
Investigate and resolve disputes or discrepancies by coordinating with internal teams (Finance, Sales, Operations, or Client Services).
Build and maintain strong working relationships with internal partners to ensure smooth billing processes and alignment with client expectations.
Deliver exceptional service by balancing accuracy, compliance, and client satisfaction.
Generate, review, and distribute recurring and ad hoc billing and collections reports to support leadership decision-making.
Analyze account activity to identify trends, potential issues, or opportunities for process improvements.
Recommend and implement updates to billing policies, workflows, or automation tools to increase efficiency and accuracy.
Stay informed of updates to billing software, ERP systems, and industry best practices, applying knowledge to improve team performance.