Billing and Collections Specialist

HiBob

4h•Remote

About The Position

HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 4000 midsize and multinational companies. Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe such rely upon Bob to help them create the best work experiences for their people. Come and be you with us. Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we’re waiting with open arms. Come join us. As a Collection Specialist, you will help manage and optimize our collection processes. In this role, you’ll take ownership of outstanding invoices and payments, working independently to minimize profit loss while ensuring a smooth and efficient workflow. If you thrive in problem-solving, enjoy working with automated payment systems, and have a keen eye for detail, we’d love to hear from you! Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren’t the only factor. If you don’t have nearly enough experience, or not all the skills, we’d still like to hear from you. This could be the perfect fit for you and us. PLEASE NOTE: We are only considering candidates that live in EST at this time.

Requirements

2-3 years of experience in Collections & Billing role
Strong proficiency in Microsoft Office (Excel & PowerPoint)
Experience with NetSuite and Salesforce
Strong analytical and data-driven mindset.
Excellent communication and negotiation skills.
Ability to work independently, take initiative, and adapt to an evolving automated environment.

Nice To Haves

Bachelor’s degree in finance, accounting, or a related field
Experience working with global teams and in a fast-growing SaaS company.

Responsibilities

Manage and oversee the collection of outstanding invoices, ensuring timely resolution while following company policies.
Respond to customer inquiries, resolving billing issues and facilitating collections.
Ensure timely and accurate cash application
Analyze and report on aging accounts, disputes, and collection trends to support financial decision-making.
Develop and implement strategies to improve collection efficiency and success rates.
Prepare, monitor, and evaluate collection performance metrics and goals.
Collaborate with cross-functional and global teams to align collection efforts and optimize financial processes.
Enforce credit policies and procedures to ensure smooth operations and prevent excessive credit exposure.
Participate in key strategic initiatives and support ad hoc financial projects as needed.

Benefits

Equity in a global, high-growth HR tech SaaS leader
401(k) with a 3% company match effective the month following your start date
$2,500 employee referral bonus
Medical, dental, and vision coverage from day one
$1,920 annual wellness stipend to support your physical and mental wellbeing(Lifestyle Spending Account)
Annual Headspace membership and expanded wellness benefits
Hybrid working model for Bobbers in the NY metro area
Temporary work from anywhere for up to 2 months per year (after 6 months)
Generous paid time off and company holidays to rest, recharge, and enjoy
Bob Balance Days – 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter
Your birthday off — plus a special gift from us
Home office allowance to set up your ideal workspace
Two paid Social Impact days each year to give back to causes you care about
Frequent team and company social events, both in-person and virtual
Dog friendly office