Billing and Collections Specialist

Stansell Electric Company•Nashville, TN

1d•Onsite

About The Position

We are seeking a detail-oriented and customer-focused Billing and Collections Specialist to help drive accurate billing, timely collections, and a high-quality customer experience. This role is responsible for managing customer accounts, resolving billing and payment issues, and collaborating cross-functionally to support financial integrity while maintaining strong client partnerships.

Requirements

1–2 years of experience in collections, accounts receivable, or a related financial, clerical, or customer service role.
Education: Associates degree or work-related experience.
High attention to detail and strong problem-solving skills.
Ability to prioritize tasks and meet deadlines in a fast-paced environment.
Proficiency in Microsoft Outlook, Word, and Excel.
Strong verbal and written communication skills to professionally engage with customers, internal teams, and leadership regarding billing and payment issues.
Excellent organization and time-management skills, with the ability to manage multiple accounts, follow-ups, and competing priorities.
Ability to take ownership of assigned accounts, providing clear guidance to customers and escalating issues appropriately to support timely resolution.
Proven ability to work under pressure while maintaining accuracy, professionalism, and attention to detail during high-volume or high-risk collection periods.
Team-oriented, dependable problem solver who actively contributes to smooth AR operations and continuous process improvement.

Responsibilities

Manage assigned customer accounts and monitor aging balances to ensure timely payment.
Proactively follow up on outstanding invoices via phone, email, and written correspondence.
Research and resolve billing discrepancies, disputes, and payment issues in a timely and professional manner.
Escalate high-risk or delinquent accounts as needed and recommend next steps, including payment plans or account holds.
Maintain accurate, organized, and audit-ready account records, notes, and supporting documentation.
Track collection activity and document follow-up efforts in accordance with company policies.
Collaborate with internal teams (Billing, Project Management, and Accounting) to validate billing information and support issue resolution.
Respond promptly to customer inquiries regarding invoices, balances, payment status, and account history.
Provide customers with statements, payment confirmations, and required documentation as needed.
Identify trends, aging risks, or recurring issues within assigned accounts and recommend process improvements.
Ensure collections activities comply with company standards and contractual terms.