Billing and Collections Specialist I

Modern Pest Services • Brunswick, ME

1d • Onsite

About The Position

POSITION SUMMARY: Primary responsibility for this position involves delivering a consistent, high-quality experience for internal and external clients by providing prompt support, accurate administrative record keeping, government required record keeping, and client account maintenance. Team member is responsible for ensuring all work is completed according to Modern’s requirements. Job Description Job Description ESSENTIAL JOB FUNCTIONS AND DUTIES, INCLUDING BUT NOT LIMITED TO: Assigned tasks in team workbooks Answer incoming phone calls using proper etiquette and professionalism to address client questions or concerns, or to transfer calls to the appropriate team member. Must show consistent adherence to KPI and metric requirements. Make outbound calls in relation to overdue account balances. Be knowledgeable of Modern’s programs, warranty periods, covered pests, etc. Assist in preparing and mailing special billing list Work towards team and individual goals Perform other duties as assigned by the Billing & Collections Supervisor. EXPERIENCE, EDUCATION, AND SKILLS REQUIRED: High school diploma or equivalent required. No pest management experience necessary. Must have or be able to learn practical and technical knowledge of duties, functions, service and product offerings, terminology, work procedures and company policies. Must have excellent computer skills including knowledge of data entry spreadsheets (Microsoft Excel) and word processing (Microsoft Word). Must have excellent typing skills. Must be able to work in a team-based environment. Must have strong organizational, analytical, and mathematical skills. Must have excellent telephone skills. Must have strong oral and written communication skills. Must be dependable and honest, have good judgement/decision making ability. Must have a positive attitude and excellent work ethics. Must be detailed and quality oriented. Must meet a minimum of 6 months of employment with consistent KPI achievement. TYPICAL PHYSICAL AND MENTAL DEMANDS: Requires constant (67% - 100% of the time) sitting, standing, walking, reaching, writing, and typing. Requires constant ability to move freely about the office. Requires hearing and vision corrected to normal range. Requires ability to constantly operate office equipment. Requires gross motor coordination and finger dexterity. TYPICAL WORKING CONDITIONS: Requires constant contact with clients, Service Centers, and Administrative Department. Requires working 8:00AM – 5:00PM Monday through Friday in a team-based office environment. Must also be available for extended hours to support the business needs. Requires use of office equipment. The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required.

Requirements

• High school diploma or equivalent required.
• No pest management experience necessary.
• Must have or be able to learn practical and technical knowledge of duties, functions, service and product offerings, terminology, work procedures and company policies.
• Must have excellent computer skills including knowledge of data entry spreadsheets (Microsoft Excel) and word processing (Microsoft Word).
• Must have excellent typing skills.
• Must be able to work in a team-based environment.
• Must have strong organizational, analytical, and mathematical skills.
• Must have excellent telephone skills.
• Must have strong oral and written communication skills.
• Must be dependable and honest, have good judgement/decision making ability.
• Must have a positive attitude and excellent work ethics.
• Must be detailed and quality oriented.
• Must meet a minimum of 6 months of employment with consistent KPI achievement.

Responsibilities

• Assigned tasks in team workbooks
• Answer incoming phone calls using proper etiquette and professionalism to address client questions or concerns, or to transfer calls to the appropriate team member.
• Must show consistent adherence to KPI and metric requirements.
• Make outbound calls in relation to overdue account balances.
• Be knowledgeable of Modern’s programs, warranty periods, covered pests, etc.
• Assist in preparing and mailing special billing list
• Work towards team and individual goals
• Perform other duties as assigned by the Billing & Collections Supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees