Billing Analyst

CallTower•Birmingham, AL

About The Position

The Billing Analyst is responsible for daily maintenance of the billing system and for accurately capturing and applying charges for customer services. The role works with the Billing Manager to maintain the billing system, support accurate and timely monthly client billing, and provide a positive client experience when billing disputes arise. It requires working across multiple systems and departments, maintaining billing processes, resolving system and customer issues, and managing work independently as well as collaboratively.

Requirements

Bachelor’s degree or additional relevant experience.
At least 3 years of billing experience.
Ability to maintain and update billing systems and billing processes.
Self-motivated, with strong time-management skills.
Detail-oriented, with computational accuracy and sound judgment.
Excellent written and verbal communication, active listening, and comprehension skills.
Strong organizational and collaboration skills, including the ability to work across departments.
Able to work independently and collaboratively, take ownership of responsibilities and projects, and meet deadlines while handling multiple projects.
Comfort working in a dynamic, technically focused organization with a rapidly expanding and changing customer base.
Proficiency in Microsoft Excel, including pivot tables and VLOOKUP.

Responsibilities

Maintain the billing system daily and assist with monthly bill closes.
Process onboarding orders, verify that data syncs accurately from CT systems to the billing system, and apply manual charges when needed.
Improve the onboarding process in Salesforce and the billing system.
Process MACDs and apply manual charges as required.
Process catalog service conversions, verify product and pricing accuracy, and coordinate with other departments as needed.
Process offboarding and location billing account terminations.
Process contract renewals, apply updated charges as directed by inside sales, and maintain contract terms in Salesforce.
Work with Development to implement Customer Pricing Override entries to correct syncing or quoting issues.
Attend cross-functional meetings as needed and provide project-based or ad hoc reporting.
Assist with provisioning and billing system integration projects, billing vendor relationships, and process documentation.
Help resolve customer disputes and issues while balancing customer experience with the company’s financial health.
Promote efficient and effective billing processes and system operations; escalate and resolve system issues with the billing system vendor.
Provide billing system navigation, information, and interpretation assistance to other departments.
Analyze and update monthly billing procedures.
Back up the Billing Manager as needed.