Billing Analyst

RS Group•Richland Hills, TX

1d•Hybrid

About The Position

The Billing Analyst ensures accurate and timely invoice generation, validation, and submission through customer billing portals, EDI, and cXML channels. The role maintains portal access, supports customer onboarding, resolves billing exceptions, and helps improve order-to-cash operations and the customer experience. The analyst works with Collections, Accounts Receivable, Sales, IT, and customers to address billing issues and invoice rejections. The role also supports dispute entry, non-revenue acknowledged invoice activities, and opportunities for process improvement and automation. It helps ensure invoices reach customers on time, reduces payment delays through documentation and handoffs to the disputes team, and builds awareness of billing workflows and the importance of frontend order entry.

Requirements

Experience in billing, accounts receivable, or order-to-cash.
Experience with customer billing portals and electronic invoices.
Knowledge of EDI and cXML processes.
Strong analytical, organizational, and communication skills.
Customer-focused mindset and attention to detail.

Nice To Haves

SAP experience.
Experience with Ariba, Coupa, Tungsten, Taulia, GHX, or similar portals.
Advanced Excel reporting skills.
Experience supporting process improvements and system implementations.

Responsibilities

Submit invoices through customer portals.
Collaborate with Collections to troubleshoot EDI and cXML electronic billing rejections.
Maintain customer portal profiles and user access.
Support dispute entry when an invoice cannot be billed at its face value in the customer's platform.
Support customer onboarding and portal registration activities.
Partner with Accounts Receivable, Sales, IT, and customers to resolve billing issues.
Support daily activities associated with non-revenue acknowledged invoices.
Identify process improvement and automation opportunities.
Ensure invoices reach customers accurately and on time.
Document issues and hand them off to the disputes team to help reduce payment delays.
Educate Sales and Collections about billing workflows and promote awareness of frontend order entry.