Billing Accounts Receivable & Client Support Specialist

Church Pension Group Services Corporation•Bennington, VT

5d•$20 - $25•Hybrid

About The Position

The Billing Accounts Receivable & Client Support Specialist (Part-Time) serves as a primary point of contact for clients, handling inbound phone calls and email inquiries while providing support related to billing, payments, and account activity. This role is responsible for interpreting customer account information, researching receivable balances and payment history across multiple operating systems, and ensuring accurate and timely resolution of client requests. This position is scheduled to work an average of 19 hours a week. We are flexible with schedule. This will include In-Office and Home office.

Requirements

High school diploma or equivalent required
2+ years of experience in customer service, accounts receivable, billing, collections, or related field.
Experience working with multiple business systems, ERP platforms, or accounting software.
Strong understanding of accounts receivable processes and payment application.
Proficient in Microsoft Office, particularly Excel and Outlook.
Excellent verbal and written communication skills.
Strong analytical, problem-solving, and organizational abilities.
Ability to manage multiple priorities and work independently.

Nice To Haves

associate's degree preferred

Responsibilities

Respond to incoming client phone calls and emails in a professional and timely manner.
Address customer inquiries related to invoices, payments, account balances, credits, and billing discrepancies.
Provide clear explanations of account activity and payment applications.
Maintain positive client relationships through exceptional customer service.
Review and interpret accounts receivable records and payment transactions.
Research and reconcile account discrepancies, unapplied payments, and billing issues.
Track outstanding balances and assist with collection-related activities as needed.
Verify payment status and provide account updates to clients and internal stakeholders.
Navigate and analyze customer information across two operating systems or financial platforms.
Compare and reconcile account data between systems to ensure accuracy.
Update customer records, payment information, and account notes.
Escalate system or account issues when appropriate.
Maintain accurate documentation of customer interactions and account research.
Collaborate with billing, collections, finance, and customer service teams to resolve issues.
Prepare reports and account summaries as requested.
Adhere to company policies, procedures, and compliance requirements.
Perform other duties and special projects as assigned.