Bilingual Warehouse Network & Operations Manager

Hisense USA•Alpharetta, GA

About The Position

The Bilingual Warehouse Network & Operations Manager leads regional warehouse network planning and operational improvement, balancing service requirements with total end-to-end logistics costs. The role evaluates logistics flows among manufacturing facilities, ports, border crossings, warehouses, and customers, and optimizes warehouse locations, service coverage, SKU allocation, replenishment, and resource use. It has particular focus on shared warehousing between manufacturing operations in Mexico and local subsidiaries across the region. The manager improves warehouse space utilization, storage capacity, productivity, and throughput; develops standardized regional warehouse processes and product-specific handling requirements; and oversees inventory allocation, inter-warehouse transfers, Category B inventory disposition, inventory quality, and outbound delivery execution. The position also establishes performance standards for third-party logistics providers, leads corrective and improvement initiatives, and confirms on-site implementation and measurable results. The role partners with teams including Transportation Management, Logistics Cost Management, the Headquarters Customer Delivery Center, IT, Planning, Finance, R&D, manufacturing, Sales, Product, and Service. Travel to warehouses and manufacturing facilities across the region is required as business needs require. Hisense USA is an equal opportunity employer and provides a work environment free from discrimination, harassment, and retaliation.

Requirements

Bachelor’s degree or above in Logistics, Supply Chain Management, Industrial Engineering, or a related field, or equivalent relevant professional experience.
At least 7 years of experience in warehousing and logistics.
At least 3 years of experience in warehouse network planning, third-party logistics (3PL) management, or multi-site warehouse operations.
Strong capabilities in warehouse network planning, storage capacity analysis, warehouse sourcing and bidding, process optimization, and rate/cost analysis.
Ability to evaluate warehouse solutions from both service and cost perspectives.
Solid knowledge of Warehouse Management Systems (WMS), inventory counting and control, material handling equipment, operational productivity, and quality management.
Strong data analysis, on-site operational diagnosis, and cross-functional project management skills.
Demonstrated ability to implement standardized processes and replicate best practices across multiple operations.
Professional working proficiency in both Chinese and English.
Ability and willingness to travel to warehouses and manufacturing facilities across the region as business needs require.

Nice To Haves

Experience in home appliances, consumer durables, or other bulky-goods warehousing.
Experience with warehouse start-ups, relocations, consolidations, or network restructuring projects.
Experience coordinating cross-border operations across the U.S., Mexico, and Canada, or proficiency in Spanish.

Responsibilities

Assess regional logistics flows and evaluate warehouse locations, service coverage, SKU allocation, and replenishment rules.
Optimize warehouse nodes and resource allocation, especially shared warehousing between manufacturing operations in Mexico and local subsidiaries across the region.
Reduce redundant warehouse locations, unnecessary inter-warehouse transfers, and inefficient handling or transshipment activities.
Partner with Transportation Management and Logistics Cost Management teams to improve regional network efficiency and reduce total end-to-end logistics costs.
Apply warehouse management best practices from China and other international markets in partnership with the Headquarters Customer Delivery Center.
Evaluate racking, stacking, storage and operational zoning, and dock arrangements based on product characteristics, inventory profiles, and seasonal demand.
Improve effective storage capacity and space utilization while maintaining safety and product protection requirements.
Analyze storage capacity, storage cost per unit of volume, and labor productivity to identify operational bottlenecks.
Optimize storage locations, material handling routes, workforce scheduling, and equipment utilization.
Implement and replicate operational practices across the region to increase throughput and reduce handling costs.
Develop and implement standardized regional processes for receiving, put-away, storage location management, cycle counting, picking, verification, loading, and returns.
Establish product-category-specific requirements for clamp handling, material movement, stacking, and packaging protection.
Lead implementation, training, and compliance reviews to reduce handling-related damage and improve operational quality.
Establish inventory allocation principles across warehouses in each country and improve allocation and replenishment rules with relevant teams.
Standardize assessment, approval, and execution of inter-warehouse transfers and reduce unnecessary transfers and their associated costs.
Partner with Planning, Finance, R&D, manufacturing facilities, and other functions to define Category B inventory, identification criteria, and ownership responsibilities.
Establish and improve end-to-end Category B inventory identification, segregation, disposition approval, and clearance processes, with clear timelines and accountability.
Coordinate approved Category B disposition plans with Sales, Product, and Service teams, and track progress.
Verify physical inventory disposition, system status updates, and release of storage capacity.
Oversee cycle counting, physical-to-system inventory reconciliation, variance investigation, and corrective actions.
Standardize damage documentation, evidence collection, and claims management.
Establish requirements for order staging, outbound verification, loading, and carrier handoff.
Drive timely and accurate outbound execution and work with Transportation Management to reduce truck waiting time, customer delivery refusals, and warehouse-related penalties or chargebacks.
Establish regional evaluation criteria and performance scorecards for third-party logistics providers.
Develop processes for provider corrective actions, resource adjustments, performance improvement, and replacement when necessary.
Lead warehouse efficiency and quality improvement initiatives and validate on-site execution and measurable results.
Travel to warehouses and manufacturing facilities across the region for operational assessments, diagnostics, and continuous improvement as business needs require.