Bilingual Warehouse Operations Lead
About The Position
The Bilingual Warehouse Operations Lead (English and Spanish) leads day-to-day operational workflows by coordinating people, priorities, and processes. This floor-based role sets the pace for safe, accurate, and timely throughput across inbound, outbound, inventory, and/or production activities while reinforcing standards and coaching the team. The position is based onsite in Parsippany, New Jersey; relocation assistance is not available. The role works with operations leadership, planning and supply chain, customer service and order management, sales or business operations as applicable, quality and compliance as applicable, IT and systems support, and HR. The base pay range is $26.00 to $28.50, with the exact rate depending on experience, skills, education, and budget.
Requirements
- Must be bilingual in English and Spanish.
- Prior experience leading or acting as a lead in an operations environment such as warehouse, distribution, manufacturing, or logistics.
- Demonstrated ability to coach, train, and hold a team accountable to standards and daily goals.
- Comfort working with operational metrics such as accuracy, throughput, on-time shipment, productivity, and inventory integrity.
- Strong communication and coordination skills across shift handoffs and cross-functional partners.
- Proficiency with basic systems and tools, including ERP/WMS or inventory/shipping systems, Outlook, and Excel.
Nice To Haves
- Experience with Lean or continuous improvement, including 5S, standard work, or root cause analysis.
- Cycle count and inventory reconciliation experience.
- Forklift or material handling certification, or willingness to obtain certification.
- Experience supporting e-commerce fulfillment, returns/RMA processing, or multi-channel distribution.
- Familiarity with safety practices and incident reporting in an operational setting.
Responsibilities
- Lead daily shift start-up, including priorities, staffing alignment, safety reminders, and target outputs.
- Assign work, monitor progress, and rebalance labor throughout the day to meet service goals.
- Serve as the first-line escalation point for workflow blockers such as missing inventory, system issues, and exceptions.
- Ensure effective shift handoffs covering status, backlog, issues, and next steps.
- Reinforce standard work to reduce errors in picking, packing, shipping, staging, or production.
- Support inventory accuracy through cycle counts, bin audits, discrepancy investigations, and reconciliation follow-through.
- Monitor error trends, coach individuals, and adjust processes as needed.
- Train new hires and cross-train current team members on key processes.
- Provide in-the-moment coaching, feedback, and recognition, and escalate performance concerns as appropriate.
- Promote a respectful, consistent, and compliant work environment.
- Enforce safety practices and housekeeping/5S standards.
- Report incidents and near-misses and support corrective actions.
- Ensure materials, equipment, and documentation are handled according to policy.
- Identify operational friction points and recommend improvements to layout, tools, SOPs, and scheduling.
- Participate in process improvement initiatives, including standard work updates, KPI cadence, and training refreshers.
- Support implementation of new tools and processes and drive adoption on the floor.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Basic life and AD&D coverage
- Short- and long-term disability coverage
- 401(k) retirement plan
- Annual discretionary salary increases and bonuses
- Paid company holidays
- Paid time off
- Access to company-paid training
- Optional tuition reimbursement
- Optional 529 college savings plan
- Optional pet insurance
- Optional legal and ID theft coverage
- Other voluntary insurance plans
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
