Bilingual Transitional Housing Case Manager

HOUSTON AREA WOMENS CENTER • Houston, TX

13d • Onsite

About The Position

As the Transitional Housing Case Manager you will provide empowering and supportive services to survivors of domestic and sexual violence residing in the Transitional Housing program. This role focuses on delivering trauma-informed case management, crisis intervention, and individualized support to help clients achieve safety, stability, and long-term independence. The Transitional Housing Case Manager will work collaboratively with clients to identify goals, connect them to resources, and support their transition to permanent housing. The ideal candidate will demonstrate strong communication skills, empathy, and a commitment to empowering survivors and their families.

Requirements

• Bachelor’s degree in Social Work, Psychology, Counseling, Sociology, Criminal Justice, Public Health, or other social science.
• A minimum of 1 years’ experience working within case management, or working with survivors of domestic and sexual violence, or similar in a social service setting working with clients from diverse backgrounds.
• Proficiency in Microsoft Office (Word, Excel, Outlook, and Teams).
• Texas driver’s license with a good driving record; ability to travel to off-site locations, utilizing personal transportation.
• MVR required – Must be able to drive van

Nice To Haves

• Knowledge of and sensitivity to issues of domestic and/or sexual violence, preferred.
• Knowledge of community resources for adults and children needing emergency services including legal, financial support, housing and/or basic needs, preferred.
• Working knowledge of Texas laws pertaining to family violence, as well as the justice system's response to domestic violence, preferred.
• Familiarity with legal services, resources, and procedures available to victims in each county where services are provided
• Proven skill of crisis management is preferred

Responsibilities

• Empower, support, and monitor the progress of domestic and sexual violence survivors in the Transitional Housing program, ensuring services align with agency, funder, and state/federal guidelines
• Provide ongoing trauma-informed case management to assist clients in identifying and achieving goals related to safety, stability, and securing permanent housing.
• Meet regularly with clients to assess needs, develop individualized action plans, address barriers, and connect them to community resources, employment opportunities, and housing services.
• Maintain accurate, timely, and detailed client documentation in compliance with agency policies, funding requirements, and state/federal guidelines.
• Collaborate with Transitional Housing staff and other departments to ensure a safe, supportive, and positive environment for clients and their families.
• Foster an environment of diversity, equity, and inclusion that respects the unique needs and experiences of all clients.
• Serve as a liaison between clients and community partners, providing referral information for legal, financial, employment, housing, and other supportive services to help clients successfully transition to long-term housing solutions.
• Attend weekly Case Team Meetings to share feedback, discuss client progress, and develop coordinated plans for addressing client needs.
• Manage a caseload of approximately 19-24 families, ensuring consistent and high-quality support throughout the clients’ stay in the program.
• Monitor and report any concerns of abuse and/or neglect to the appropriate authorities, including Child Protective Services (CPS) or Adult Protective Services (APS), in accordance with agency policies and legal requirements.
• Advocate for clients by assisting them in understanding their legal rights and accessing resources that promote self-sufficiency and independence.
• Support the overall success of the Transitional Housing program by performing additional duties or projects as assigned.
• Plan and implement safe, developmentally appropriate activities for the children in the program using the four developmental domains (cognitive, language, physical, and socio-emotional).
• Provide positive guidance to children that include the following practices: redirecting, modeling, discussion, and positive reinforcement.
• Maintain a safe and nurturing learning environment that promises a commitment to children and supports a variety of learning opportunities where children are free to discover and explore.
• Communicate daily with parents about their children and give appropriate guidance, when necessary, regarding early childhood development.
• Work within the Child and Adult Care Food Program guidelines to ensure that each child receives optimal nutrition.
• Recognize, document, and take appropriate action in case of suspected abuse, illness and/or accident, reporting the incident.
• Assist with play time, after-school, summer enrichment program, field trips and special events.
• Ensure compliance with all grantors standards, Texas Department of Protective and Regulatory Services, Houston Area Women’s Center policies and procedures, and all other contract standards as required.

Benefits

• Medical, Dental, Vision, Life and Disability Insurance Programs
• Generous Paid time Off- 11 paid holidays per year, 3 personal holidays per year, 15 paid Vacation days per year, Approx 7 hours per month of accrued Sick days.
• 401K the agency matches 125% of employee contributions up to 4% of the annual salary of a full-time employee.
• Company paid Life Insurance
• Company paid Long Term Disability
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level