Bilingual Housing Case Manager

Volunteers of America Colorado•Lakewood, CO

20h•Onsite

About The Position

The Housing Case Manager provides direct services and housing support to individuals residing in the VOAC Navigation Center, a 103-bed congregate shelter serving both men and women. This role applies best practices including Housing Focused, Trauma-Informed Care, Harm Reduction, Motivational Interviewing, Crisis De-escalation, and Critical Time Intervention. The position requires the use of a personal vehicle for fieldwork and maintaining consistent attendance, upholding the Social Work Code of Ethics. Approximately 90% of participants are expected to engage in case management services.

Requirements

Bachelor’s degree in human services, social work, or a closely related field or related experience.
At minimum, one full year of working with people experiencing homelessness.
Must be bilingual in Spanish.
Good organizational and planning skills; works well as part of a team.
Colorado driver’s license and state-mandated automobile insurance.
Reliable and accessible vehicle to transport guests.
Complete program credentialing process, including criminal and civil background checks within 30 days of hire and training required by funders and organization.
Models core culture attributes of VOAC that include “AIRS” (Accountability, Integrity, Respect and Service).
Models and VOACO’s three critical virtues of HHS (Hungry, Humble, People Smart).
Utilization of various databases including Homeless Management Information System and Service Point.
Ensures equitable and inclusive services.
Ensure that resident(s) has an active voice in programming.
Expert written, oral, and interpersonal communication skills.
High level of competency working with Microsoft Office suite and cloud-based applications.
Strong time management and prioritization skills.
Experience working independently and in a team-oriented, collaborative environment.
Strong organizational skills.

Nice To Haves

Familiarity with current housing market information, housing trends, and available resources.
Experience working with individuals experiencing homelessness.
Experience working with individuals experiencing severe and persistent mental health concerns.
Crisis intervention skills.

Responsibilities

Conduct needs-based assessments, determine program eligibility, and provide individualized case management to support shelter stability and housing goals.
Assist participants in securing and maintaining housing, including determining rental amounts, recruiting, and mediating with landlords, and connecting guests to income and public benefits.
Participate in outreach, collaborate with service providers and multidisciplinary teams, and attend relevant meetings and training.
Maintain thorough records in multiple databases as required by funders and the organization.
Ensure staff and participants have access to community referrals.
May develop specialized services based on participant needs and is expected to apply current best practices in service delivery.
Facilitate intakes and housing orientations, and ensure consistent engagement in case management services.
Assist participants in securing and maintaining housing, including collecting required documentation, completing rental applications, interpreting leases, and educating tenant rights and responsibilities.
Collaborate with community providers and multidisciplinary teams to deliver tailored support services.
Coordinate emergency housing and relocation as needed.
Develop and monitor quality housing-focused services that promote stability and support participants with substantial barriers to housing.
Maintain accurate records in Service Point and HMIS, including eligibility, demographics, chronic homelessness, and disability documentation.
Ensure timely data entry and reporting per grant requirements.
Participate in outreach efforts and maintain relationships with external agencies.
Administer Coordinated Entry Standard Assessments and ensure participant enrollment in ONEHOME.
Attend training, meetings, and workshops.
Provide mentorship and training on best practices.
Maintain confidentiality and uphold the Social Work Code of Ethics.
Promote physical and emotional safety within the facility.
Address guest conflicts, de-escalate crises, and engage emergency personnel when necessary.
Performs job responsibilities in accordance with the Social Work Code of Ethics.
Performs all other duties as assigned