Bilingual Housing Support Case Manager

Victory Programs Inc • Boston, MA

5h • Hybrid

About The Position

The Bilingual Housing Support Case Manager provides up to 12 months of client-centered housing stabilization and retention services to clients that have been housed by KTH staff, as well as those that reach out to KTH support line in need of housing services. The Housing Support Case Manager works collaboratively with clients to identify barriers to housing stability, develop individualized service plans, and connect participants to housing-related resources and supports that promote long-term housing success.

This position focuses on helping clients maintain safe, affordable housing through ongoing case management, housing advocacy, rental and utility assistance coordination, benefits navigation, budgeting support, income development, and linkage to community resources. The Housing Support Case Manager serves as a key partner in assisting clients to increase self-sufficiency, strengthen financial stability, and prevent future housing crises.

Working within a harm reduction and client-centered framework, the Housing Support Case Manager collaborates with landlords, housing providers, healthcare teams, and community agencies to ensure participants have access to the resources necessary to achieve and sustain stable housing and improve overall health outcomes. The position reports to the Program Director of Keys to Home. Keys to Home provides services to those that are living with HIV/AIDS and those at risk through opioid use.

Requirements

• Proficient in digital workspace; electronic files, emails, electronic document editing.
• Bachelor's Degree with 2 years of experience of client advocacy
• High school diploma with 3 or more years of client advocacy experience.
• Relevant experience may include: Housing search, Housing retention, Case management, Benefits navigation, HIV services.
• Experience advocating for clients with government assistance agencies, housing authorities, private landlords or realtors preferred.
• Openness to harm reduction philosophy.
• Ability to work independently and cooperatively as a member of a professional team.
• Strong organizational, written, and verbal communication skills.
• Strong computer skills, including Google office suites and Internet use.
• Demonstrated ability to work successfully in multi-cultural settings with diverse client groups, including people with mental health concerns and substance use disorders.
• Must be CPR certified (may be obtained upon hire)
• Must be bilingual (Spanish/English, Haitian Creole/English)
• Complete TB screening (may be obtained upon hire)
• Three strong work related professional references; at least 2 from manager or supervisor.

Nice To Haves

• A valid Massachusetts driver's license with a safety driving points of 00, 99, 01, 02, or 03.

Responsibilities

• Act in accordance with Victory Programs' Standards of Excellence, maintaining professional ethics, boundaries, and client confidentiality at all times.
• Ensure all program policies, procedures, and funder requirements are followed.
• Manage a caseload of approximately 30-35 clients.
• Conduct housing-related assessments to identify barriers to housing stability and self-sufficiency.
• Develop individualized housing stabilization plans that include short- and long-term goals related to maintaining housing and improving quality of life.
• Meet regularly with clients to monitor progress toward housing stabilization goals.
• Assist clients in identifying and addressing barriers that may impact their ability to maintain housing.
• Develop a wide-ranging resource network for people living with HIV/AIDS in the Greater Boston area. Provide coordination, linkage and follow-up with existing service programs to maximize access to services.
• Maintain timely and accurate records of all client work digitally, completing all program required assessments in the electronic health record system.
• Attend weekly team meetings, weekly supervision, monthly clinical supervision meetings, All-Staff meetings, monthly staff trainings, collaborative program meetings, and other staff trainings and workshops when offered.
• Participate in case conferences and multidisciplinary care coordination meetings as needed.
• Meet with clients where they are permanently housed or in the community as needed, providing weekly case management unless otherwise noted.
• Implement best practices in compliance with Victory Programs' Philosophy of Care and our Housing First philosophy.
• Complete any additional agency or funder reports as requested by your immediate supervisor or other designated person.
• Assist clients in developing household budgets and financial management skills.
• Support clients in identifying opportunities to increase income and financial stability.
• Connect clients to employment services, workforce development programs, and educational opportunities when appropriate.
• Assist clients in applying for public benefits, income supports, and community resources.
• Help clients access resources related to utilities, food security, transportation, healthcare coverage, and other basic needs.
• Certified Application Counselor: assist clients with understanding, applying for, and choosing a MassHealth plan.
• Provide ongoing housing retention and stabilization services to clients residing in permanent housing.
• Assist clients with maintaining lease compliance and positive landlord relationships.
• Support clients in resolving housing-related issues that could jeopardize tenancy.
• Coordinate housing retention interventions designed to prevent eviction and homelessness.
• Advocate on behalf of clients with landlords, property managers, housing authorities, and community partners.
• Assist clients in obtaining and maintaining housing-related documentation.
• Assist clients with applications for rental assistance, utility assistance, emergency financial assistance, and other housing-related resources.
• Support clients in completing affordable housing applications and maintaining waitlist eligibility.
• Coordinate with housing providers and community agencies to maximize access to housing resources.
• Monitor housing assistance eligibility requirements and assist clients in maintaining compliance with program requirements.
• Assist clients in gathering required documentation for housing and benefit applications.
• Develop and coordinate a system for follow-up/outcome measurement for up to 6 months post-discharge.

Benefits

• 75% health and 25% dental employer premium contribution
• 100% employer paid disability and life insurance
• Generous paid time off package to employees working 20+ hours a week including vacation, sick, and personal time as well as holidays.
• Upon hire, employees working 20+ hours a week are entitled to up to: 4 personal days, 160 sick hours, 10 holidays and 3 1/2 weeks of vacation.
• Allocated vacation time increases with length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level