Temporary Bilingual Tenant Advocate Office Coordinator

Community Economic Defense Project • Colorado Springs, CO

3d • Onsite

About The Position

The Community Economic Defense Project (CEDP) is a Colorado-based nonprofit launched in 2020 to keep people housed during the pandemic. They have since expanded their services to include disaster response, predatory towing, debt collection, benefit access & navigation, long-term rental assistance, and homelessness response. CEDP uses an integrated services model that includes navigation and advisory services, targeted payments, legal support, and advocacy. The Bilingual Tenant Advocate Office Coordinator will provide full-day coverage at CEDP’s satellite Colorado Springs office, supporting the office and community through client reception and client service, specifically facilitating access to CEDP and community resources. This position will work closely with the Eviction Diversion team and requires in-person work 5 days per week. The organization may evolve its requirements based on client needs.

Requirements

• Bilingual in English and Spanish required.
• Ability to be in-person in CEDPʼs Colorado Springs office Monday through Friday, 9 AM - 4 PM, subject to change based on community and organizational needs.
• Passion for direct service, working with tenants, low-income folks, and working people from diverse backgrounds and experience
• Deep commitment to equity, racial, social, and economic justice
• Comfort with ambiguity in a fast-paced, all hands-on-deck environment.
• Fantastic organizational skills and ability to manage and prioritize a complex workload with rapidly changing demands
• Demonstrated proficiency working with Customer Relationship Management databases or similar tracking and organizing technologies. Proficiency with Salesforce, HubSpot or similar CRM desired
• Proficient in Microsoft Office, and the Google Suite.
• Ability to work under pressure and meet deadlines
• Ability to work independently and as part of a team
• Ability to create processes and procedures from nothing and adapt and iterate to drive improvement
• Brilliant written and verbal communication skills

Nice To Haves

• Proficiency with Salesforce, HubSpot or similar CRM desired

Responsibilities

• Welcome and assist guests/clients and address all questions effectively
• Conduct and log initial client intakes at CEDP’s Colorado Springs office, and refer clients to the correct programs
• Stay informed about CEDP programs (eligibility criteria, intake processes and referral processes)
• Monitor, track, and restock supplies at the office while communicating needs to Supervisor
• Complete timely communication through Slack, email, and/or text on support needed from other CEDP staff members and/or Supervisor
• Work one-on-one with guests/clients to assist and facilitate the complete submission of an online rental, utility, or legal assistance application and maintain open communication with necessary parties
• Monitor and track trends in community need and office walk in data
• Support walk in community members in understanding the rental assistance process and eviction timeline
• Stay informed on tenant protections in Colorado and connecting clients to legal assistance resources
• Coordinate with landlords to ensure that the landlord is also submitting the necessary paperwork to complete the application process.
• Serve as the point of contact for DOH and/or local non-profit partner agency processors for the applicants they are assisting.
• Serve as the liaison for housing stability services referrals based on the Application Prioritization.
• Provide other targeted case management services related to housing stability, such as securing stable housing and/or eviction diversion services, referred by DOH and/or by its contractors, as directed.
• Communicate with all parties in a timely, respectful and professional manner
• Track deadlines and manage calendars for your caseload and other duties, occasionally assisting with cases from other team members and external partners
• Gather/collect, review and log required documents and information to support the accurate and timely processing of cases and referrals
• Create and organize information around resources, and generate reference tools for easy use by teammates and members of adjacent teams
• Build understanding of resources in Colorado Springs and capture community needs that are not being met by resources
• Understand key success measures for your role
• Maintain and update databases and tracking systems accurately and as designated
• Respond to all case-related queries in a timely manner in the method preferred by the client
• Ensure efficient, accurate and effective administrative information and assistance
• Participate in CEDP’s ongoing efforts to improve upon existing processes by maintaining openness and curiosity about processes, systems and technologies
• Work directly in person with clients for program intake, this can include working community events, outside normal business hours - evenings and/or weekends, at various sites throughout El Paso County or at CEDP Offices.

Benefits

• competitive pay
• flexible time off
• medical
• dental
• vision
• 401(k)
• technology stipend of $720 per year
• $2,000 salary differential per year for employees who utilize two languages or more at work (language assessment required)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed