Bilingual Spanish or Bilingual Korean Teller - Annandale VA

M&T Bank•Annandale, VA

4d•Onsite

About The Position

The Bilingual Teller specializes in the branch customer experience through digital engagement, lobby management, transaction processing, and retail servicing. The role processes a variety of financial transactions accurately and efficiently and provides exceptional service to branch customers, resolving routine problems in a timely manner. The teller interacts with appropriate areas of the Bank to resolve branch-related operational issues and stays current on operational changes to support sound risk management and reduce preventable losses and fraudulent activity. The jobholder is expected to demonstrate empathy, customer centricity, flexibility, adaptability, digital fluency, entrepreneurial spirit, and critical thinking in support of the Company’s culture and brand. The position also promotes belonging and reflects the M&T Bank brand. The role has no managerial or supervisory responsibilities.

Requirements

High school diploma or equivalent (GED).
At least 6 months of customer service experience, including data entry and/or cash handling experience.
Fluent verbal and written communication with bank customers in English and the specified second language; proficiency is determined by an assessment.
Demonstrated verbal communication skills.
Demonstrated interpersonal skills.
Demonstrated ability to provide exceptional customer service.
Well-organized, with demonstrated time-management and prioritization skills.
Proficiency with internet user-level technology.
Ability to stand for long periods of time.
Prolonged use of hands and fingers.
Ability to lift objects weighing 5–30 lbs.
Ability to read fine print.
Ability to interact with customers in an open, face-to-face work environment.

Nice To Haves

Bilingual ability based on branch needs.

Responsibilities

Follow established customer service standards and deliver a differentiated experience by understanding customer needs and providing appropriate solutions.
Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service opportunities that meet their needs.
Manage the lobby by greeting customers, proactively asking how to help, and taking ownership of their immediate needs.
Accurately balance and process customer transactions in accordance with Bank policy.
Own escalated account-service issues through resolution and accurately log customer complaints in the appropriate system.
Identify sales opportunities and introduce customers to the appropriate banking partner.
Complete branch operational activities as appropriate, including cash ordering, vault, ATM, and wire transfer activities.
Process customer and account maintenance accurately.
Complete Consumer AML, BSA, and KYC-related activities.
Follow applicable compliance and operational risk controls in accordance with Company and regulatory standards and policies.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
Stay current on operational changes and make sound risk-management decisions to help manage preventable losses and reduce fraudulent activity.
Complete other related duties as assigned.