Bilingual Teller (Full Time) - Aldine

PROSPERITY BANK•Houston, TX

13d

About The Position

The Bilingual Teller performs banking transactions and provides customer service while promoting the bank’s products and services. Duties include processing deposits, withdrawals, loan payments, transfers, credit card cash advances, negotiable items, savings bonds, and cashier’s checks; balancing cash; resolving discrepancies; and maintaining accurate records. The role follows teller procedures and compliance requirements, protects customer privacy, and supports effective relationships with clients, coworkers, and management. This position has no supervisory responsibilities.

Requirements

High school graduate or equivalent.
Good communication skills.
Professional appearance, dress, and attitude.
Good math and typing skills.
Ability to operate related computer applications and business equipment, including an adding machine, typewriter, copy machine, coin and money counting machines, and telephone.
Bilingual ability, as indicated by the position title.

Nice To Haves

Understanding of bank operations preferred.
At least one year of related experience or cash handling preferred.
Previous teller experience preferred.
Proficiency in Mentor Program, required training and webinars in the 90-day plan, DNA Standard/UX, CTR/MIL understanding, IVIEW, product knowledge, ATM balancing, WITS/Wires (minimum domestic), risk management skills, and dual control.

Responsibilities

Represent the bank courteously and professionally.
Receive and process deposits and loan payments.
Cash checks and other negotiable instruments and examine documents for endorsements and negotiability.
Process transfers between accounts and credit card cash advances.
Verify and balance cash daily, promptly detecting and resolving discrepancies.
Offer and cross-sell bank products and services to meet customer needs and strengthen client relationships.
Follow teller procedures and compliance requirements; maintain no more than one proof error within a 30-day period.
Promptly resolve client requests and inquiries and maintain the privacy of customer information.
Operate the online teller terminal and help maintain the bank’s quality reputation.
Assist area personnel and provide training or orientation as needed.
Keep the supervisor informed of activities, problems, and concerns; complete required reports and records accurately and promptly.
Attend meetings and training classes, which may be held on weekdays, evenings, and/or Saturdays.
Perform night drop functions and related clerical duties as assigned.
Keep work areas clean, secure, and well maintained.
Perform other duties as assigned.