Bilingual Talent Engagement Specialist

MMC Group•Salinas, CA

1d•Onsite

About The Position

This role is part of an operational team responsible for greeting clients, managing the reception area, client outreach, and appointment scheduling. It is integral that you manage client information in the database and see each client through to completion. You will support management by gathering needed data and generating reports. In this role, you will also assist with new participant orientations and assembling all necessary informational materials or packets. You will respond to business phones, directing callers to appropriate staff, responding to voicemail messages within 24 hours of receipt, and scheduling client appointments. You will also seek out process improvements to improve the company and manage and direct office communications.

Requirements

Bilingual (English and Spanish)
High School Diploma
Self-motivated and flexible team player
Strong organizational skills
Strong interpersonal skills
Strong communication skills
Driven and comfortable multitasking
Ability to recognize and solve problems as they arise
Ability to make connections with others both in person and over the phone
Excellent customer service

Responsibilities

Greeting clients and managing the reception area
Client outreach and appointment scheduling
Managing client information in the database and seeing each client through to completion
Gathering needed data and generating reports
Assisting with new participant orientations and assembling informational materials or packets
Responding to business phones, directing callers to appropriate staff
Responding to voicemail messages within 24 hours of receipt
Scheduling client appointments
Seeking out process improvements to improve the company
Managing and directing office communications