Bilingual Survey Research Coordinator

Second Harvest•Etobicoke, ON

23d•Hybrid

About The Position

Second Harvest is Canada’s largest food rescue organization and an expert in perishable food recovery. They rescue surplus, unsold food from across the supply chain and redistribute it to non-profits across the country to feed communities, embodying their values of Innovation, Impact, and Integrity, and striving for No Waste. No Hunger. The organization is a renowned leader in perishable food redistribution across Canada, with a strategic approach that aligns with the United Nations’ Sustainable Development Goals (SDGs). The Bilingual Survey Research Coordinator will play a key role in the Annual Partner Survey by coordinating outreach to not-for-profit (NFP) partners across Canada. This involves making scripted follow-up calls and reminders, tracking activity, and recording outcomes. Working closely with the Data team, the Coordinator will assist with reviewing submissions for completeness and consistency, may supervise a small volunteer cohort, and monitor progress to ensure timely, accurate data collection. This hands-on role offers rich experience in stakeholder engagement, data stewardship, volunteer leadership, and project coordination within a collaborative team environment.

Requirements

Be Youth between 18 and 30 years of age at the start of the employment.
Be a Canadian citizen, permanent resident, or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the duration of the employment.
Have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations.
Completion of a minimum of one-year post-secondary education.
Comfortable initiating phone calls to Second Harvest contacts, building rapport, and getting information needed. Confident and outgoing.
A clear, professional communicator with strong phone and email etiquette, able to convey information effectively while maintaining accuracy and attention to detail.
Very comfortable working with Excel or spreadsheets and large sets of data.
Always assessing what works best and are proactive in suggesting more efficient ways of making things happen.
Willing to hit the ground running, learn on the job, and resolve situations with a positive attitude.
Ability to apply principles of equity, diversity, and inclusion, as well as AODA principles for accessible customer service.
Support sustainable practices that protect the environment and advance Second Harvest’s No Waste. No Hunger.
Bilingualism: (English/French) is required.

Responsibilities

Support the Data Management team in managing outreach efforts to NFP partners, following up on survey answers and data completion.
Make outgoing calls to list of contacts (NFP partners) using a call script during specified call window.
Track call activity with each contact using Excel spreadsheet provided (date of call, follow-up actions needed, feedback, etc.).
Provide support in reviewing and verifying survey submissions as they are received to ensure they are complete, accurate, and consistent.
Contribute to the preparation and management of documents detailing required and completed follow-ups actions.
Perform other related duties as required/assigned to support the overall goals of the Annual Survey Project.
Participate in a 'Food Drop-off Ride Along' to learn firsthand how Second Harvest reduces food waste by supporting NFP organizations across the GTA.