Bilingual Staffing Specialist

Surge Staffing•Norcross, GA

About The Position

Surge Staffing is hiring a bilingual English- and Spanish-speaking Talent Advisor for a permanent, full-time internal position. This entry-level customer service and sales role supports clients and temporary associates by delivering customer service, recruiting and matching candidates to client needs, and helping grow and retain business. The position requires at least one year of sales experience and the ability to read, speak, and write in both English and Spanish. Applicants should bring a high-energy, hardworking, positive attitude and a professional phone manner.

Requirements

Ability to read, speak, and write in English and Spanish.
At least one year of sales experience.
High school diploma required; equivalent work experience or education is greatly preferred.
Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and the Internet.
Ability to travel to various locations and customer sites as needed; reliable transportation is required.
Ability to work effectively and efficiently independently and in a group setting.
Sales-minded, team-oriented, and exceptionally calm under pressure.

Nice To Haves

Previous experience in a supervisory or leadership role.
Previous experience in sales, human resources, or a service industry.

Responsibilities

Deliver customer service to clients and temporary associates.
Search resumes and use candidate pools and staffing or job-board resources to fill client orders promptly.
Recruit candidates, conduct interviews, and follow up with candidates and temporary associates.
Match employees’ skills to customers’ hiring needs.
Assist with developing business leads and retaining current clientele.
Serve as a professional and reliable liaison between temporary associates and clients.
Maximize billable hours to increase market share and branch profits.
Perform administrative tasks that support quality performance.
Conduct service calls to ensure quality customer service and outside sales calls to develop new business partnerships and customers.
Present customers with additional Surge Staffing products and services.
Implement and manage marketing programs for sales calls, direct mail, in-office demonstrations, and public relations for the assigned branch.
Build business partnerships through customer service and customer development and retention strategies.
Recruit, train, and retain temporary associates; coach and counsel them to support quality performance and job satisfaction.
Troubleshoot and resolve problems or complaints involving temporary associates, customers, and other personnel.