Bilingual Staffing Specialist

Surge Staffing • Hagerstown, MD

5d

About The Position

Surge Staffing is seeking a motivated, energetic, and customer-focused Bilingual Staffing Specialist (English/Spanish) for a full-time, permanent internal position. The role offers an opportunity to build a career in staffing and workforce solutions, supporting clients, candidates, and temporary employees in a fast-paced environment. The successful candidate is fluent in English and Spanish and has strong communication and relationship-building skills. The position combines recruiting, customer service, sales, business development, and branch operations.

Requirements

• Fluency in English and Spanish.
• At least 1 year of sales experience.
• High school diploma or equivalent.
• Strong verbal and written communication skills in English and Spanish.
• Proficiency with Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong organizational and problem-solving skills.
• Self-motivated, team-oriented, and results-driven approach.
• Reliable transportation and willingness to travel locally to client locations as needed.
• Professional phone presence and a customer-focused attitude.

Nice To Haves

• Previous experience in recruiting, staffing, human resources, customer service, or business development.
• Leadership or supervisory experience.
• Skills in bilingual communication, customer service, recruiting, talent acquisition, sales, business development, relationship management, lead generation, account management, interviewing, human resources, and Microsoft Office Suite.

Responsibilities

• Provide customer service to clients and temporary employees in English and Spanish.
• Recruit, screen, interview, and onboard qualified candidates.
• Source candidates through job boards, resume databases, referrals, and recruiting platforms.
• Match candidates’ skills and experience with client staffing needs.
• Build and maintain relationships with clients and temporary associates.
• Conduct follow-up calls to support employee satisfaction and successful placements.
• Assist Spanish-speaking applicants and employees throughout hiring and onboarding.
• Generate and develop business opportunities through sales and networking.
• Perform client service calls and outside sales visits to maintain and grow partnerships.
• Promote Surge Staffing services and identify additional staffing solutions for customers.
• Support branch operations with administrative and data entry tasks.
• Assist with employee coaching, performance management, and retention.
• Resolve employee and client concerns professionally and promptly.
• Support branch growth initiatives and contribute to revenue goals.

Benefits

• Career growth and advancement opportunities
• Dynamic and team-oriented work environment
• Opportunity to make a direct impact on clients and job seekers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED