Bilingual Spanish Teller- Oxon Hill MD

M&T Bank•Oxon Hill, MD

About The Position

The Bilingual Spanish Teller specializes in branch customer experience through digital engagement, lobby management, transaction processing, and retail servicing. The role processes financial transactions accurately and efficiently, provides exceptional service, and resolves routine customer problems in a timely manner. The teller interacts with other Bank areas to address operational issues and stays current on operational changes, using sound risk management practices to help prevent losses and reduce fraudulent activity. The position calls for empathy, customer centricity, flexibility, adaptability, digital fluency, entrepreneurial spirit, and critical thinking in support of the Company’s culture and brand.

Requirements

High school diploma or equivalent (GED).
At least 6 months of customer service experience, including data entry and/or cash handling experience.
Fluent verbal and written communication with bank customers in English and Spanish; proficiency is determined through an assessment.
Proven verbal communication and interpersonal skills.
Demonstrated exceptional customer service.
Strong organization, time management, and prioritization skills.
Proficiency with internet user-level technology.

Nice To Haves

Bilingual capability based on branch needs.

Responsibilities

Provide a differentiated customer experience by understanding customer needs and delivering appropriate solutions.
Educate customers through side-by-side digital demonstrations and identify relevant self-service opportunities.
Manage the lobby by greeting customers, proactively identifying their immediate needs, and taking ownership of addressing them.
Accurately and efficiently process and balance customer transactions in accordance with Bank policy.
Own escalated account-service issues through resolution and accurately log customer complaints in the appropriate system.
Refer identified sales opportunities to the appropriate banking partner and provide an introduction.
Complete branch operational activities as appropriate, including cash ordering, vault, ATM, and wire transfer activities.
Accurately process customer and account maintenance.
Complete Consumer AML, BSA, and KYC-related activities.
Follow applicable compliance and operational risk controls in accordance with Company and regulatory standards and policies.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
Stay current on operational changes and make sound risk management decisions to help prevent losses and reduce fraudulent activity.
Complete other related duties as assigned.