Bilingual Spanish Teller- Oxon Hill MD

M&T Bank•Oxon Hill, MD

18h•$20 - $30

About The Position

The Bilingual Spanish Teller specializes in branch customer experience through digital engagement, lobby management, transaction processing, and retail servicing interactions. The role processes a variety of financial transactions accurately and efficiently while providing exceptional service and resolving routine customer problems in a timely manner. The teller interacts with customers and appropriate areas within the Bank to resolve branch-related operational issues. The role calls for empathy, customer centricity, flexibility, adaptability, digital fluency, entrepreneurial spirit, and critical thinking. The teller is expected to stay current on operational changes and make sound risk management decisions that help prevent losses and reduce fraudulent activity.

Requirements

High school diploma or equivalent (GED).
At least 6 months of customer service experience, including data entry and/or cash handling experience.
Ability to communicate fluently, verbally and in writing, with bank customers in English and Spanish; proficiency is determined through an assessment.
Proven verbal communication and interpersonal skills.
Demonstrated exceptional customer service ability.
Well-organized, with proven time management and prioritization skills.
Proficient with internet user-level technology.
Ability to stand for long periods of time.
Prolonged use of hands and fingers.
Ability to lift objects weighing 5–30 lbs.
Ability to read fine print.
Ability to interact with customers in an open, face-to-face work environment.

Nice To Haves

Bilingual ability based on branch needs.

Responsibilities

Follow established customer service standards, understand customer needs, and deliver appropriate solutions.
Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service options that meet their needs.
Manage the lobby by greeting customers, proactively identifying their immediate needs, and taking ownership of addressing them.
Accurately balance and process customer transactions in accordance with Bank Policy.
Own escalated account service issues through resolution and accurately log customer complaints in the appropriate system.
Identify sales opportunities and introduce customers to the appropriate banking partner.
Complete branch operational activities as appropriate, including cash ordering, vault, ATM, and wire transfer activities.
Process customer and account maintenance accurately.
Complete Consumer AML, BSA, and KYC-related activities.
Follow applicable compliance and operational risk controls in accordance with Company and regulatory standards and policies.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
Stay current on operational changes and support the branch in managing preventable losses and reducing fraudulent activity.
Complete other related duties as assigned.