Bilingual Service Coordinator

Metrocare Services•Hillside, NY

About The Position

Metrocare’s Service Coordinator supports people seeking developmental disability services and their legally authorized representatives in identifying and accessing services that support quality of life and community participation. The coordinator advocates for individuals’ preferences, helps resolve issues between customers and providers, and monitors whether specialized services are being delivered effectively and advancing desired outcomes. The role is customer-service oriented and involves working independently and with a team while maintaining ethical and professional standards, confidentiality, and compliance with applicable laws and contracts. English and Spanish fluency is required.

Requirements

Bachelor’s or advanced degree from an accredited college or university.
At least one year of experience working with the intellectual and developmental disability population, or a master’s degree in a preferred field with no experience.
Bilingual proficiency in English and Spanish.
Basic math skills.
Ability to follow simple one- or two-step instructions and handle standardized situations with few or no variables.
Ability to work with minimal supervision and as part of a team.
Basic computer skills and ability to use a computer, printer, and necessary software, including Word, Excel, Outlook, and PowerPoint; the posting also specifies Windows 95 and Microsoft Word.
Ability to use the internet to find resources.
Current driver’s license from Texas or another state; employees licensed in another state must obtain a Texas driver’s license within three months of employment.
Liability insurance is required when using a personal vehicle on Center property or for Center business.
Must be insurable by the Center’s liability carrier when operating a Center vehicle or driving a personal vehicle on Center business, and must have an acceptable driving record.
Strong analytical, problem-solving, organizational, time-management, oral communication, and written communication skills; professional acumen, business ethics, understanding of continuous improvement, respect for confidentiality, self-motivation, and a positive attitude toward consumers, coworkers, and the public.

Nice To Haves

Bachelor’s or advanced degree in social, behavioral, or human services.
Experience with Askesis.

Responsibilities

Meet with developmental disability customers in their homes, listen to their needs, and help determine appropriate services.
Recommend and explain services based on customers’ needs.
Receive customers’ initial service requests and enter information into the computer system.
Help customers access services that support their desired quality of life.
Meet with customers monthly or quarterly to check access to needed services, evaluate service effectiveness, and identify new problems or interventions.
Meet with developmental disability service providers to learn about their services, arrange services for customers, advocate for customers, and ensure customers are being cared for.
Assist during crises by linking customers to services that can help address the crisis and prevent future crises.
Serve as the primary customer contact and work to ensure customer satisfaction.
Perform other duties as assigned.