Bilingual Service Coordinator

ZEISS Group•Toronto, ON

5d•CA$54,000 - CA$67,000•Hybrid

About The Position

Working in our fast-paced Medical Technology Service team, you will be a key contact for customer service related requests, coordination with our Field teams. You will take their requests by phone or email and collect all necessary information to support them by opening service orders, processing sales orders, or directing them to our technical support team for assistance. You will also support our team of in-house and field service specialists by answering inquiries about parts inventory and logistics, expediting parts orders, and closing completed service orders.

Requirements

Previous working experience in customer service, preferably in a technical environment.
Must have excellent verbal and written communication skills in both English and French.
Must be highly organized, be able to prioritize and manage time effectively.
Working knowledge in MS Office applications Word, Excel, Powerpoint, Power BI, etc.
Solid communication and interpersonal skills.
Must be able to work closely with cross-functional teams.
A post-secondary diploma or degree is required.

Nice To Haves

Experience working in SAP and Customer Relations Management systems would be preferrable.

Responsibilities

Promptly answer incoming customer (both external and internal) calls and email inquiries in English and French.
Open service orders in our CRM system and dispatch to the appropriate In-house or Field Service Specialist based on skills, location, and availability.
Process service related sales orders.
Support Service Engineers with parts inventory management.
Close completed service orders and ensure proper billing takes place.
Participate in continuous process improvement initiatives.
Other duties as required.