Bilingual Senior Program Coordinator (Green Hotel)

Project Access • Pasadena, CA

7d • $25 - $26 • Onsite

About The Position

The Resident Services Coordinator designs and implements programs that enhance community life for the senior residents who live in the apartment community. They serve as a vital link between residents and services, creating value through targeted initiatives that address community needs. This role requires an innovative, proactive individual who excels in an autonomous environment, driving positive long-term outcomes through an understanding of the communities in which they serve.
The seniors residing at Green Hotel live independently. The goal of this way of life is to maximize each resident’s dignity, autonomy, privacy, independence, choice, and safety. Residents are assisted in obtaining the services they need to maintain independence and the highest possible quality of life. We strive to keep residents as active and involved as possible through educational, social, and recreational programs. Seniors are responsible for their own housing, meals, housekeeping, laundry, and personal care.

Requirements

• Bilingual Mandarin required
• Four years of experience in multi-family housing or related fields such as social services or community outreach; or a Bachelor's Degree in Social Work, Human Services, or related field.
• Minimum of one year experience in both: programs, activities, and special events for seniors
• serving diverse populations, demonstrating cultural competency and community awareness
• Proficient with MS Office (Excel, Word, Publisher, Outlook). Basic with Adobe Acrobat, Canva, Salesforce, Concur.
• Strong time management, administrative, and organizational skills.
• Self-starter, multi-tasker, and strong communicator
• The physical activity of this position includes minimal bending, walking, kneeling, reaching, and step climbing. Able to lift up to 30 pounds, which includes large boxes of food for a supplemental food distribution program.
• Valid Driver’s License, clean driving record, and current automobile insurance
• CPR & First Aid certified (or obtained within 90 days of hire)
• Successful completion of background check

Responsibilities

• Implement core programs and services, which include connecting, engaging, and empowering residents across four initiatives: Economic Stability, Education & Lifelong Learning, Health & Wellness, and Community Building.
• Coordinate and oversee diversified programs, activities, and special events tailored to seniors, including social gatherings, arts and crafts, exercise and wellness programs, birthday celebrations, and educational workshops.
• Conduct outreach and survey resident needs through community engagement aligned with our four pillars.
• Independently plan, prepare, and facilitate resident-facing workshops and group sessions. When external partners are unavailable, deliver core topics directly to maintain consistency and resident engagement.
• Develop & maintain partnerships with local providers to deliver services and workshops.
• Plan & facilitate community-building events that foster safe and meaningful relationships between community members.
• Provide residents with information & referrals to access community resources and services, specifically connecting residents with nonprofit partners who deliver services within our four pillars framework.
• Support food distribution needs in the community, including maintaining food bank partnerships and distribution management.
• Develop and maintain strong relationships with the property management team, scheduling regular communication sessions.
• Organize and conduct monthly outreach requirements including door-to-door outreach, digital/virtual outreach, and physical presence in high-traffic locations.
• Recruit, select, train, and oversee volunteers and interns who support programming at the Resource Center.
• Use personal automobile to acquire program supplies and donations and attend offsite meetings (mileage reimbursed at IRS rate).
• Publish monthly newsletters and calendar of events.
• Collect & submit program outcomes data with emphasis on social impact data collection to measure outcomes within our four pillars.
• Provide input and adhere to budgets for resident service programs, including authority to utilize funds for contractors when needed.

Benefits

• Health insurance, dental insurance, short-term disability, term life insurance, and an Employee Assistance Program (EAP). Additionally, the following voluntary benefits are available at 100% employee cost: vision insurance, voluntary life insurance, pet insurance, and supplemental benefits.
• Safe Harbor 401(k) with 4% company match
• Paid time off + 14 paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees