Bilingual Screening & Applications Specialist - Sandy Springs, GA

Cortland • Sandy Springs, GA

3d

About The Position

As a Screening and Applications Specialist within Cortland’s centralized Contact Center, you will be the primary point of contact for prospective residents, guiding them from application submission through move-in. You will review applications, verify documentation, and support applicants throughout the leasing process with professionalism and empathy. The role contributes to a positive applicant experience and requires exceptional customer service, strong communication skills, and the ability to work effectively in a fast-paced, dynamic environment.

Requirements

• At least 2 years of experience delivering exceptional customer service.
• Bilingual fluency in English and Spanish.
• High school diploma or equivalent.
• Ability to handle confidential information with discretion and integrity.
• Exceptional time management, prioritization, and organizational skills to manage multiple tasks in a fast-paced environment.
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
• Skill with CRM tools and ability to navigate systems in a contact center environment.
• Exceptional attention to detail and ability to accurately review applications, verify documentation, and maintain compliance while managing multiple tasks.
• Ability to adapt to changing priorities and maintain accuracy under pressure.
• Flexibility to work weekends and extended hours as business needs require.

Nice To Haves

• Experience in a service-driven or high-volume contact center environment.
• Experience in the multifamily housing industry is strongly preferred.
• Familiarity with property management platforms such as Funnel, OneSite, and RealPage.

Responsibilities

• Review and process rental applications accurately and ensure compliance with company policies and regulatory requirements.
• Collect, verify, and manage applicant documentation promptly and efficiently.
• Respond to incoming calls, emails, and chat inquiries professionally, clearly, and with a solutions-oriented approach.
• Maintain clear and consistent communication with multiple applicants, providing timely updates and guidance.
• Address questions and concerns with empathy and patience, de-escalating challenging situations when necessary.
• Navigate multiple technology platforms, adapt to evolving systems and processes, and stay organized while managing competing priorities in a high-volume environment.
• Collaborate effectively with the team to achieve shared goals.
• Uphold Fair Housing practices and company standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED