Bilingual SAP SuccessFactors Specialist (French/ English)
About The Position
The Advanced Technology Centers (ATCs) is the engine for reinvention in our clients' transformation journey. Powered by more than 255,000 people across 24 countries, ATCs will provide our clients seamless access to industry insights and innovative technology solutions. The Advanced Technology Centers (ATCs) make tremendous impact in solving our clients' business problems leveraging innovation, intelligence, industry insights, new IT and new technology skills. As a Network, ATCs are positioned to unlock greater opportunities and exponential value for our clients. The value for our clients and our people. For our clients, the Network provides the strength of our geographic diversity, greater resilience, and seamless access to the deepest industry knowledge, the latest in Gen AI solutions, and tech expertise from around the world. For our people, it brings an opportunity to shape truly boundaryless career paths in a highly collaborative team of experts where they can learn from each other and solve the world's most complex client challenges. This role requires to be in the local office 3 days per week. Preferred location: Montreal, Canada
Requirements
- Minimum of 5 years of experience in SAP SuccessFactors, with strong hands-on expertise in Employee Central
- SAP SuccessFactors certification in EC is mandatory
- Minimum of 1-2 years of experience in a Team Lead or senior specialist role, supporting or leading L2/L3 operations
- Bachelor's degree or equivalent (minimum 12 years' work experience)
- Experience working in an ITIL-based support model (Incident, Problem, Change, Knowledge Management)
- Strong analytical, problem-solving, and communications skills
- Bilingual English/ French is required
- English is required for this position as this role will be aligned to multi-national teams where English is the common language across our Global Enterprise. Due to the significant high volume of interactions with these English-speaking multi-national teams, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement
Nice To Haves
- Exposure to HR system integrations (Payroll, IAM/Active Directory, Benefits, analytics platform)
- SAP SuccessFactors certification(s)
- Experience supporting global HR systems and compliance standards
Responsibilities
- Lead day-to-day L2/L3 support for SAP SuccessFactors Employee Central (EC) and related modules
- Triage, troubleshoot, and resolve incidents and service requests within SLA
- Support key EC areas including workflows, role-based permissions (RBP), position and organizational management, job and personal information, time off, and alerts/notifications
- Configure and deliver enhancements using business rules, MDF objects, and data models
- Gather requirements and manage changes across Dev, Test, and Prod environments
- Monitor and troubleshoot integrations using SAP Integration Suite (CPI), APIs, and SFTP jobs
- Provide clear communication, status updates, and root cause analysis to stakeholders
- Lead and mentor team members while driving adherence to ITIL processes and continuous improvement
Benefits
- Information on benefits is here.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
