Bilingual Sales Growth and Retention Representative (Inbound)

Acima•Draper, UT

1d•Onsite

About The Position

Acima is a dynamic leasing company that offers Lease-To-Own payment options for essential items like tires/wheels, furniture, and appliances. They utilize innovative online technology and a streamlined application process for thousands of retailers nationwide, aiming to make the impossible possible for customers and easy for retailers. In this role, the Bilingual Sales Growth and Retention Representative will provide dedicated support to the Sales Team, including Sales Leadership, to achieve business objectives. Key responsibilities include strategically managing an assigned portfolio to enhance company lease growth, cultivating relationships with existing retailer partners, maintaining accurate account information in CRM platforms like Salesforce, and leading communication efforts to promote strategic growth campaigns. Acima, as part of the Upbound Group founded in 2013, is committed to elevating financial opportunity for all and fosters a culture of close connections, a family-like atmosphere, innovation, and customer-centric simplicity. The company values professional development and a sense of belonging for its employees.

Requirements

Bilingual (Spanish) required
Minimum of 3 years of experience in business-to-business sales or account management and customer/merchant services.
Effective listening skills with the ability to act on what is learned.
Strong oral and written communication skills, ability to present and teach small groups.
Proven time management skills.
Critical thinking and decision-making responsibilities.
Excellent phone etiquette and customer service skills.
Proactive approach to problem-solving with the ability to influence positive outcomes.
Strong attention to detail, self-starter, and the ability to multitask.
Contact 95% of Premier and Managed merchants monthly, ensuring consistent engagement and support.
Contact a minimum of 100 Support accounts each month, providing timely assistance and addressing any inquiries or concerns.
Maintain 100% activity on campaign accounts, ensuring merchants are fully informed and engaged with Acima's promotional initiatives, program updates, spiffs, and other offerings.

Nice To Haves

Experience with Salesforce or comparable CRM desired.

Responsibilities

Provide dedicated support to the Sales Team, including Sales Leadership, by facilitating collaborative communication to achieve business objectives
Strategically manage your assigned portfolio to enhance company lease growth, contributing to overall business success.
Proactively cultivate and nurture relationships with existing retailer partners in your assigned portfolio, leveraging critical thinking and proactive engagement to drive strong connections
Efficiently navigate and maintain essential account information in CRM platforms like Salesforce, ensuring accuracy and accessibility for all stakeholders.
Lead communication efforts with retailer partners to promote strategic growth campaigns in collaboration with marketing and sales leadership