Inbound Sales & Retention Specialist

Bluepeak • ,

10h • Onsite

About The Position

The Inbound Sales Specialist will generate company revenue by closing sales over the phone and providing sales solutions with a seamless customer experience. This critical role will own the customer experience up to time of install. Be part of our innovation- building and delivering a fiber-rich internet connection to people’s doorsteps.

Requirements

• High School Diploma or GED required.
• A minimum of 2+ years of sales or call center experience required.
• MS Office Suite: Outlook, Powerpoint, Word, Excel, OneNote.
• High degree of self-motivation and drive.
• Excellent written and verbal communications skills including active listening skills and telephone etiquette are required.
• Relentless about exceeding sales goals. Driven to succeed.
• Advanced customer service and time management skills.
• Strong organizational and interpersonal skills.
• Ability to maintain professionalism in challenging and/or changing situations.
• Must be able to pass a background and drug test prior to employment.
• Prolonged periods of sitting at a desk and working on a computer.
• Regularly required to talk and hear.
• Required to use hands, handle objects and paperwork.
• Required to use close vision and be able to focus.
• Required to refrain from personal use of technology during working hours.
• Must be able to operate office equipment including but not limited to telephone, headset, computer, and printer.
• Required to lift up to 5lbs at a given time.

Nice To Haves

• Telecommunications experience preferred.
• Experience with SalesForce, Ticket View, ICOMs, RPX and advanced troubleshoot techniques preferred.

Responsibilities

• Influence customers to buy services and merchandise by following a prepared sales process to give service and product information and accurate price quotes.
• Follow assigned schedule to ensure accurate phone coverage.
• Communicate the need to escalate calls to assure resolution of issues.
• Provide quality internal customer support.
• Prioritize and move quickly between inbound and outbound calls.
• Maintain positive, consistent and effective communication with your manager, team members and customers.
• Follow up with potential customers as needed via phone, email and text.
• Maintain a working knowledge of all products, processes and systems.
• Maintain working knowledge of department and stay current with latest policies.
• All other related duties as assigned.

Benefits

• Competitive Compensation + Annual Bonus Eligibility
• Comprehensive Benefits Package, Including Medical, Dental, Vision, Life, and 401(k)
• Generous Vacation and Paid Sick Time + Paid Holidays and Personal Days
• Professional Development With an Emphasis on Internal Promotion.
• Employee Discounts on Bluepeak Services, Including Internet.
• Progressive and inclusive work culture in which our team has the flexibility, support, and resources to be successful in their careers!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED