Bilingual RN Care Manager- Bronx, NY

Cityblock Health•New York, NY

22d•$115,000 - $119,000•Hybrid

About The Position

The RN Care Manager (RNCM) manages a panel of rising- and high-intensity members, supporting integrated chronic disease and behavioral health care. The RNCM collaborates with members to create care plans and oversees progress, frequently reassessing needs, coordinating with providers and specialized resources, and partnering closely with a Community Health Partner to build trust and advocate for members. This is a hybrid role involving virtual work and work in facilities or members’ homes. The position is based in the Bronx area and follows a Monday–Friday schedule from 8:30 a.m. to 5:00 p.m. The role includes member engagement and intake, clinical assessment and case review, care planning, clinical visits and follow-up, medication-related support, quality-gap documentation, and use of care facilitation, electronic health record, and scheduling platforms. The role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, and paid time off, including vacation and sick leave. Medical clearance requirements apply to member-facing roles, including evidence of immunity to MMR, Hepatitis B, and Varicella, and a TB screen, unless an approved accommodation applies.

Requirements

At least 3 years of RN experience.
Bilingual Spanish.
Graduate of an accredited school of nursing (R.N.).
Unrestricted RN license in New York State.
Comfort using technology to support members without in-person contact, including telephone and text etiquette and virtual visit platforms.
Understanding of scheduling platforms to ensure accurate appointment scheduling and management.
Understanding of electronic health record systems and/or care facilitation platforms to ensure accurate documentation.

Responsibilities

Receive members from engagement and care team members.
Describe program expectations, such as program length, and goals to members.
Complete self-efficacy and relevant condition-specific screeners with members.
Complete additional tools or screeners as needed, including behavioral health screeners such as PHQ-9, GAD-7, AUDIT, and DAST-10.
Triage members who need behavioral health programming.
Conduct an in-person clinical exam when appropriate.
Collaborate with care team members to determine whether a member should be placed in a different program, including lower- or higher-intensity programs.
Prepare for and actively participate in case conferences, leading discussions as appropriate.
Develop care plans with members and collaborate with the Community Health Partner on social needs as needed.
Conduct regular member check-ins as guided by the program.
Follow up on routine therapeutic interventions provided by internal or external providers, in collaboration with the care team.
Address and respond to member needs and delegate tasks in a timely manner.
Provide clinical support for a panel of members assigned to the care team, including health maintenance, chronic disease management, and support for co-occurring psychiatric disorders.
Perform medication reconciliation, administration, compliance support, and education, and support home monitoring.
Address contracted and company-prioritized quality gaps and ensure appropriate chart documentation and ICD or CPT codes are included in encounters as evidence of gap closure.
Support members in achieving their care plan goals.
Use care facilitation, electronic health record, and scheduling platforms to collect data, document member interactions, organize information, track tasks, and communicate with the team, members, and community resources.