Bilingual Retail Store Manager I

Mobilelink USA LLC•Victoria, TX

15d•$40,000 - $60,000

About The Position

The Retail Store Manager is responsible for the overall sales and operations of the assigned Mobilelink Cricket store. The manager leads the team and drives performance in sales, customer service, operational standards, and inventory. The role requires strong leadership and the ability to develop, implement, and manage team and company programs and processes. The manager executes sales, service, and customer experience initiatives; coaches and develops store personnel; ensures staff are trained on products, promotions, and required programs; and maintains store compliance, operational processes, documentation, and asset protection. The manager may also participate in outside sales events, community engagements, and promotional activities for Cricket Wireless, including customer engagement, distributing marketing materials, and event setup or breakdown. Participation in scheduled events is a condition of employment.

Requirements

Fluent English speaking ability.
Two years of proven retail sales management experience, including interactive and commissioned sales.
Two years of experience recruiting, hiring, and developing successful store sales teams.
Strong sales skills and demonstrated ability to meet or exceed performance standards.
Ability to motivate, lead, and develop others.
Ability to work flexible hours, including evenings, weekends, and holidays as business needs require.
Ability to operate a personal computer, wireless equipment, copier, and fax.
Effective communication, presentation, and interpersonal skills.
Strong organizational skills and attention to detail.
Reliable transportation to assist at other locations within a 30-minute radius of the home store when needed.
Valid driver’s license and auto insurance.

Responsibilities

Oversee the store’s sales, operations, customer service, operational standards, and inventory.
Execute in-store sales, service, and customer experience initiatives.
Lead, motivate, coach, and develop the store team, including providing support on the sales floor.
Create a work environment where employees can excel and deliver exceptional customer experiences.
Educate employees about the compensation plan and how to maximize sales.
Partner with the District Manager and other appropriate parties to launch new products, services, and processes.
Ensure employees are trained on new products and promotions.
Assist Human Resources and Loss Prevention with internal investigations.
Schedule and staff to budgeted hours.
Ensure the store provides a clean and inviting atmosphere for customers.
Follow back-office compliance requirements, processes, procedures, reporting, documentation, and policies.
Respond promptly to communications and ensure required store training is completed on time.
Protect company assets.
Participate in outside sales events, community engagements, and promotional activities, including engaging customers, representing Cricket Wireless products and services, distributing marketing materials, and assisting with event setup or breakdown.