Bilingual Reservation Consultant

Education First•Denver, CO

9d•Hybrid

About The Position

EF Go Ahead Tours is hiring a Bilingual Reservation Consultant for its sales team. The role focuses on developing customer conversion and retention strategies while identifying ways to improve the customer experience. The consultant makes outbound calls to prospective travelers who have expressed interest in group travel through a Group Coordinator and builds relationships with past travelers to encourage repeat bookings. The Sales Development Program provides training in sales, products, marketing, industry trends, consultative selling, presentations, and public speaking, along with coaching and dedicated mentorship. Applicants must live in or relocate to Colorado, or be within commuting distance of the Denver office. The position follows a hybrid schedule: in the office Monday through Thursday and working from home on Fridays. The stated start date is February 2, 2027, and the application deadline is December 31, 2026. First-year consultants have an on-target earning potential of $70,000, consisting of a base salary starting at $50,000 and $20,000 in bonus potential. Bonuses are uncapped for exceeding sales goals. After two years of successfully exceeding goals and demonstrating excellent performance, consultants may be eligible for promotion to Senior Tour Consultant, with an increased on-target earning potential of $95,000 ($65,000 base and $30,000 bonus potential).

Requirements

Fluency in written and spoken Spanish and English; most of the role is performed in English, with Spanish used to accommodate Spanish-speaking travelers.
Strong verbal communication skills and the ability to connect with a diverse range of people by telephone.
Intrinsic motivation to meet goals.
Personal accountability.
Analytical and adept at problem-solving.
Ability to independently plan, organize, and prioritize work.
At least four years of relevant work experience or a four-year degree.

Responsibilities

Independently manage a book of business while bringing in new business.
Conduct frequent outreach and follow-up phone conversations.
Use consultative selling techniques with prospects to initiate interest in products.
Consistently achieve or exceed sales goals.
Develop an integrated sales strategy to accomplish sales goals.
Build relationships with past travelers to support repeat bookings and customer retention.
Identify opportunities to improve the customer experience.

Benefits

Four weeks of paid vacation in the first year, ten paid holidays, and two floating holidays.
Business travel opportunities.
25% company match on 401(k) contributions.
Medical, dental, and vision coverage.
Options for life and disability insurance, legal insurance, and pet insurance.
Dependent care, healthcare, and commuter Flexible Spending Accounts.
Fertility care and family-building support.
Wellness benefits, including a yearly fitness reimbursement.
Social and learning events, including employee-run resource groups.
Employee Assistance Program.
Tenure-based sabbatical eligibility.
EF product discounts, including travel, international language schools, and the Au Pair program.
Discounts at local venues and businesses.
Monthly trainings and workshops supporting professional growth.