Bilingual Reservation Consultant

EF Education First / Hult•Denver, CO

10d•Hybrid

About The Position

As a member of EF Go Ahead Tours’ collaborative sales team, the Bilingual Reservation Consultant develops customer conversion and retention strategies while identifying opportunities to improve the customer experience. The role makes outbound sales calls to prospective travelers who have expressed interest in group travel through their Group Coordinator, and maintains relationships with past travelers to encourage them to book another tour. Consultants manage a book of business, bring in new business, and work toward sales goals using consultative selling techniques. The position includes EF’s Sales Development Program, which provides training in sales, products, marketing, and industry trends; coaching in consultative selling, presentations, and public speaking; and dedicated mentorship. The role is based in or commutable to Denver, Colorado, with office work Monday through Thursday and work from home on Fridays. The stated start date is February 2, 2027.

Requirements

Fluent in written and spoken Spanish and English; most of the role is performed in English, with Spanish used to accommodate Spanish-speaking travelers.
Strong verbal communication skills and ability to connect with a diverse range of individuals by telephone.
Intrinsically motivated to hit goals.
Demonstrates personal accountability.
Analytical, with adept problem-solving skills.
Ability to independently plan, organize, and prioritize work.
At least four years of relevant work experience or a four-year degree.
Must live or relocate to Colorado, or live within commutable distance of the Denver, Colorado office.

Responsibilities

Independently manage a book of business while bringing in new business.
Maintain and practice high outreach and follow-up phone conversations.
Use consultative selling techniques with prospects and initiate product interest.
Consistently achieve or exceed sales goals.
Develop an integrated sales strategy to accomplish goals.

Benefits

Professional growth through a robust monthly calendar of trainings and workshops.
Four weeks of paid vacation in the first year, ten paid holidays, and two floating holidays.
Business travel opportunities.
25% company match on 401(k) contributions.
Medical, dental, and vision coverage, with life and disability insurance options.
Legal and pet insurance.
Dependent care, healthcare, and commuter Flexible Spending Accounts.
Fertility care and family-building support.
Wellness benefits, including yearly fitness reimbursement.
Social and learning events, including employee-run resource groups.
Employee Assistance Program.
Tenure-based sabbatical eligibility.
EF product discounts on travel, international language schools, Au Pair program, and more.
Discounts at local venues and businesses.
Office work Monday through Thursday and work from home on Fridays.
First-year on-target earning potential of $70,000, comprising a base salary starting at $50,000 and $20,000 bonus potential; uncapped bonus for exceeding sales goals.
Eligibility for promotion to Senior Tour Consultant after two years of successfully exceeding goals and excellent performance, with stated increased on-target earnings of $95,000 ($65,000 base and $30,000 bonus potential).