Bilingual Representative Needed for Inbound Customer Service Role

Disabled Veteran Solutions • Erie, PA

2d • Remote

About The Position

Disabled Veteran Solutions (DVS) is seeking passionate and dedicated Customer Care Advocates to join our Customer Care Division. At DVS, you are not just part of a team; you are part of a mission-driven community dedicated to improving lives through exceptional service and unwavering support. This is a 100% remote role with comprehensive training and ongoing support.

Requirements

• High school diploma or equivalent (college degree preferred).
• Minimum of 1 year of experience in insurance operations, medical or remote technical support functions, or a related field.
• Proficiency in various web-based platforms and tools.
• Strong attention to detail and organizational skills.
• High proficiency in Microsoft applications, including Outlook, Teams, Word, Excel, and OneNote.
• Excellent active listening and problem-solving skills.
• Genuine passion for improving the lives of others.

Nice To Haves

• Experience in healthcare, insurance, social work, or mental health.
• Familiarity with medical terminology and health benefit plans.
• Proven success in remote customer service roles, especially in complex, high-volume environments.

Responsibilities

• Provide exceptional customer service and support.
• Manage multiple systems and tasks efficiently.
• Maintain a professional and empathetic tone.
• Improve the lives of others through dedicated service.

Benefits

• Competitive compensation
• Comprehensive benefits
• Opportunities for professional growth and development
• Bonus opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED