Remote Inbound Customer Service Representative
About The Position
The Ken Garff Listening Center is looking for Remote Customer Service Representatives. The Listening Center is open from 6 AM to 7 PM MST Monday-Friday, 8:00 AM to 4:30 PM MST Saturdays, and closed Sundays. Training class is tentative to start on September 14th, 2026. Candidates must provide their own equipment to work remotely, including a wired internet connection with specific speed requirements, a computer meeting certain specifications (Intel i5 or higher/AMD Ryzen 5 or higher processor, 16 GB RAM, 256 GB storage, UEFI with Secure Boot enabled, TPM version 2.0, DirectX 12 compatible graphics, Windows 11), and peripherals such as a minimum of two monitors, a webcam, smartphone, headset with microphone, keyboard, and mouse. A quiet working area free from distractions is also required. Apple/Mac devices are not supported.
Requirements
- Positive, energetic, enthusiastic, and service-oriented.
- Must provide your own equipment.
- Proficient computer skills, capable of managing multiple systems, and able to type 30 + wpm.
- The ability to help solve customer problems.
- Excellent problem-solving and communication skills. (Written and verbal)
- Ability to multitask, organize & prioritize.
- High School Diploma or equivalent.
- Must be 18 years or older and authorized to work in the U.S.
- Must be located in Utah, Texas, Nevada, Arizona, Wyoming, or Iowa.
Nice To Haves
- Previous customer service or call center experience is a plus.
- Bilingual in Spanish is a PLUS!
Responsibilities
- Answer inbound customer calls promptly and professionally.
- Determine the customer’s concerns and schedule the necessary appointment.
- Communicate with the customer in a way that leaves them feeling comfortable, informed, and feeling that they have been heard.
- Document and update customer records.
- Establish and maintain great customer relationships.
- Be a team player and uphold Ken Garff’s standards of professionalism and integrity.
Benefits
- Earn a college degree, no cost to you!
- Paid training
- Flexible schedule!
- Real career growth at a nationwide automotive powerhouse
- Competitive base pay
- Paid Time Off
- Great benefits package: Medical, Dental, Vision, Short and Long-term disability, AD&D, and Life Insurance
- 401 (k) with Company match
- Optional Year-end bonus program
- Employee discounts on Vehicle Purchase, Parts, Service, and More!
- Great people with a great culture
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
