Remote Inbound Customer Service Representative

Ken Garff • Draper, UT

1d • Remote

About The Position

The Ken Garff Listening Center is a contact center that is currently looking for Remote Customer Service Representatives! The Listening Center is open from 6 AM to 7 PM MST Monday-Friday, 8:00 AM to 4:30 PM MST Saturdays, and closed Sundays. Training class is Tentative to start on September 14th, 2026. Must provide your own equipment to work remote.

Requirements

• Must provide your own equipment
• Internet Connection (Wired Required): Ethernet connection only (must be hard-wired to router or wall port) Minimum speeds: 50 Mbps download / 20 Mbps upload Maximum ping: 40 ms or lower
• Computer Specifications: Processor of Intel i5 or Higher OR AMD Ryzen 5 or Higher RAM: 16 GB minimum Storage: 256 GB or more System Firmware: UEFI with Secure Boot enabled TPM: Version 2.0 Graphics: Compatible with DirectX 12 or later with WDDM 2.0 driver Operating System: Windows 11 required Apple/Mac devices are not supported
• Peripherals and Remote Setup: Minimum of 2 monitors (dual-monitor setup required) Webcam (built-in or external) Smartphone Headset with microphone Keyboard and mouse Quiet working area free from distractions
• Positive, energetic, enthusiastic, and service-oriented.
• Proficient computer skills, capable of managing multiple systems, and able to type 30 + wpm
• The ability to help solve customer problems
• Excellent problem-solving and communication skills. (Written and verbal)
• Ability to multitask, organize & prioritize—in other words, work smart.
• High School Diploma or equivalent
• Must be 18 years or older and authorized to work in the U.S.
• Must be located in Utah, Texas, Nevada, Arizona, Wyoming, or Iowa

Nice To Haves

• Previous customer service or call center experience is a plus.
• Bilingual in Spanish is a PLUS!

Responsibilities

• Answer inbound customer calls promptly and professionally.
• Determine the customer’s concerns and schedule the necessary appointment.
• Communicate with the customer in a way that leaves them feeling comfortable, informed, and feeling that they have been heard.
• Document and update customer records.
• Establish and maintain great customer relationships.
• Be a team player and uphold Ken Garff’s standards of professionalism and integrity.

Benefits

• Earn a college degree, no cost to you!
• Paid training—we care about your success.
• Flexible schedule!
• Real career growth at a nationwide automotive powerhouse
• Competitive base pay
• Paid Time Off
• Great benefits package: Medical, Dental, Vision, Short and Long-term disability, AD&D, and Life Insurance
• 401 (k) with Company match
• Optional Year-end bonus program
• Employee discounts on Vehicle Purchase, Parts, Service, and More!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED